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Agility

Architect. Coherence. Agility. Principal. Architect. Project- manager. Architectureboard. Top- management . Architecture- management . Business- management. Program management . Architect. Principal. Project- manager. Top- management. Top- management. Top- management.

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Agility

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  1. Architect Coherence Agility

  2. Principal Architect Project- manager

  3. Architectureboard Top- management Architecture- management Business- management Program management Architect Principal Project- manager

  4. Top- management Top- management Top- management Top- management Architectuur Architectuur BU BU BU BU BU BU BU BU BU BU BU BU ICT ICT ICT ICT Architectuur Architectuur Architectuur Architectuur Architectuur Architectuur Architectuur Architectuur Architectuur 1 2 2 1 3 4 4 3

  5. Model 3 Model 4 Size of organization Model 1 of 2 Level of autonomy of business units

  6. A A A Architec- ture- ESB A A A ? P A A A A I I I I I Spaghetti P P P P A A A Mergers & Acquisition Innovation A I I I I I Processes, applications infra

  7. Demand time-to-market Consequence: time-to-market Realised time-to-market Time

  8. IT-Budget Space for innovation Consequence: cost Maintenance costs Time

  9. ING Praktijkvoorbeeld 1:IFSA van ING

  10. Insurance expense ratios are less comparable because of product and channel mix, but the difference will be in the same range ING Why IFSA...Compared to banking out performers a long way to go 72,0 Deutsche Bank 71,0 Rabobank 70,8 ING Group 69,2 USB 68,3 ABN Amro 67,6 Citigroup 61,5 Barclays Bank 58,3 Wells Fargo 56,9 Banc of America 55,0 Chase Manhattan 54,6 BBVA 54,0 HSBC 51,2 Nedcor 49,5 Banc of Scotland 46,9 Lloyds TSB Source : The Banker July, 2000

  11. ING Why IFSA…Strategy: E. Dralans, OPS/IT Europe • Need to change: • Internal operations and information technology of ING Europe are fragmented • Competition is consolidating; client needs and technology change rapidly • Mission: World-class Financial Services operator • Objectives: 1. Reduce costs and operational risks 2. Improve productivity and quality (operational excellence) 3. Standardise, consolidate and upgrade IT 4. Create an operational & IT environment which enables the business IFSA must be an enabler for this

  12. ING Why IFSA...Major objective for OPS/IT is cost savings Rationale High operations cost base Large opportunity to create economies of scale by merging BU factories / support functions Key success factor for SC’s Unified platforms will enable new technology-driven business innovations and integration of acquisitions Elimination of overlaps Standardisation and Procurement Enabling consistent development Eliminating non added value projects Prioritisation on return Operations impact on Front Office Service Centers IFSA Major Ops/IT Projects Infrastructureconsolidation Project governance

  13. Distribution clusters CRM Other Support Functions Call Click Face Datamining segmentation MIS, General ledger Customer Centric Core Operational CRM ING Principles IFSA Service Based Architecture...The IFSA Service Architecture (0) Application bus PLUG & PLAY mechanism Product Factories Payments Factory

  14. Distribution clusters CRM Other Support Functions Call Click Face Datamining segmentation MIS, General ledger CCC PCC Distribution clusters CCC PCC Customer Centric Core CRM functions Other Support functions Support Product bundling,pricing & distribution Customer contactmanagement Operational CRM Customeragreementmanagement Opportunity& action management Knowledge MIS Mgt Ordermanagement andexecution Data Customercommunications Security WareHouse Analysis Branch ATM/POS Internet Mass payments Broker Direct mail Call Center (incl profitability) incl profitability General Resource Customerinformationmanagement Ledger Planning Campaign Management Workflow Information Mgt Application bus PLUG & PLAY mechanism Distribution Cluster Adapters Adapters Adapters Adapters Adapters Product Factories Payments Factory Application bus Service Contracts Traffic Analysis Directory & High Level API’s Security Services Repository Services & Message Routing & Control Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Inter- Account Domestic Current national Savings Loans Others Life Non- Life Others Securities Mortgage Manage-ment payments payments Accounts Transfer Order Account Management Management ING Principles IFSA Service Based Architecture...The IFSA Service Architecture (1)

  15. System System System System System System System System System System ING Principles IFSA Service Based Architecture... The Application Bus: Reducing Interfaces and Failure Points Point-to-point: Many interfaces, many Failure Points IFSA Bus: Less interfaces, less Failure Points 45 Connections 10 Connections

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