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Alcatel-Lucent Enterprise Voice — IPT and UC For Industry Analysts

Alcatel-Lucent Enterprise Voice — IPT and UC For Industry Analysts. Eric Penisson, Vice President Mid and Large Enterprise David Buckley, Director Product Line Management, MLE. Agenda — IPT and Unified Communications. Introduction Key directions Product and solution evolution

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Alcatel-Lucent Enterprise Voice — IPT and UC For Industry Analysts

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  1. Alcatel-Lucent EnterpriseVoice — IPT and UC For Industry Analysts Eric Penisson, Vice President Mid and Large Enterprise David Buckley, Director Product Line Management, MLE

  2. Agenda — IPT and Unified Communications • Introduction • Key directions • Product and solution evolution • The case for the Dynamic Enterprise

  3. Announcements Port Shipments • Leading Western European shipments six years in a row • Shipments growth above market growth, with good performancein North America (+38%) and Asia-Pacific (+18%) • Push-pull with the IP networking solutions in strong growth Highlights • Growth in XL accounts, Global accounts, to/thru Service Providers • ARPU stable thanks to User Profiles and PPU adoption start • Dynamic Enterprise vision • OXE R9, scalability, centralization, SIP at the core • Unified Communications: My Instant Communicator Key wins • Singapore Gvt • Expeditors • ClubMed • St Gobain • DSM • Seoul Metro • Air France • Queensland • Carrefour • Swatch • Thomson Introduction: Key figures H1 2008 for LME

  4. Agenda — IPT and Unified Communications • Introduction • Key directions • Product and solution evolution • The case for the Dynamic Enterprise • Market strategy • Dynamic Enterprise Framework

  5. IPT/UC/CC all-in-one with BiCS • Partner application integration thru virtualization concept • Software as a service Mid-size enterprise • Global offer and coverage • Large: complementary approachwith Professional Services and MCS • Mid: PPU / Software as a service Service • IP Transformation for SMB • IPT+IT applications in a box • Web 2.0 capabilities SMB • Infra: SIP, scalability, centralization • UC: MyIC, business process integration • Fixed Mobile Convergence • Software editors and Web2.0 integration Large Enterprise Market strategy:Expanding the IPT/UC business reach Fusion IPT/UC

  6. Dynamic Enterprise FrameworkExecuting a global marketing framework A marketing execution across SEGMENTS supporting the DYNAMIC ENTERPRISE IP networking layer • Scalable, standard, green, built for convergence Unified Communication • Innovative multimedia multi-session communication and conference Bridging Unified Communications with business processes • Vertical applications creating value: Business contact, nurse call, safe campus Bridging Unified Communications with knowledge networking • Empower digital natives with communication enabled Web 2.0 platforms

  7. Agenda — IPT and Unified Communications • Introduction • Key directions • Product and solution evolution • The case for the Dynamic Enterprise • Core platform • User experience and mobility • Openness • Integration with IBM and Microsoft

  8. From IP Telephony to Unified Communications and collaboration An evolving environment, new dynamics By 2010, more than 70 percent of companies will build hybrid telephony networks • Smooth transitionto IP with fasterpayback • New applications, new business models • Have never knowna world without laptop • Always connected withinstant access • Through multiple sessions IP becomes the universal plug New generation of employees • 40 percent mobile workforce by 2009 • To improveproductivity • Save energy cost Users becoming increasingly mobile Different users require different tools

  9. Chat Talk See Unified Communications and collaboration Core platform evolution • IP at the core • Mid-market all-in-one • Datacenter centralization • Openness with std SIP UC evolution • Multi-session • Multimedia • Multi-terminal • Integration with Web 2.0 (BlueKiwi, IBM) • Core • communication • platform IP becomes the universal plug New generation of employees CC agents Broad range of solutionsfor all mobile users Solutions for everyone • Serving multipleuser profiles • With industry Communication Enabled businessProcesses Devices/clients MS, IBM integration Digital natives @ Office worker • Wired/wireless • FMC, seamless handover CRM users Campus roamer Executives Networks Mobileprofessional Media Users becoming increasingly mobile Different users require different tools

  10. Core communication platformProduct and solution evolution

  11. Core communication platform formid-size companies Alcatel-Lucent BiCS — virtualization in real time A FULLY FEATURED COMMUNICATION SYSTEM OmniPCX Enterprise Communication Server OmniVista 4760 Management Suite OmniTouch Unified Communications Application Suite Contactcenter Virtualization layer IBM In a single server

  12. Core communication platform for large enterprises/data centers Most powerful IP Telephony for Centralization • 15K IP users per server, 100K per Subnet • Up to 250 subnets connected over IP • Most SIP standard system UC architectural flexibility • UC suite SIP/WS-based • UM connecting to up to 100 mail servers • Voice mail storage in SAN Centralization process simplification • Full IP communications suite with blade centers • Strong redundancy: spatial, UC n+1 • Wide range of back-up options for the branch: ISDN, PCS, USG/dual-stack phones, media servers • Transformation program with automation of quotation and centralization

  13. User experience and mobilityProduct and solution evolution

  14. Unified communications evolution Multi-line Serve the Web 2.0 generation • Multi-session appearance • Media blending • Multi terminal • Integration in Web 2.0 platforms Mobilizing UC • Multi-device: Nokia/BB/MS/iPhone • Multi-networks: GSM/CDMA/Wi-Fi Collaboration solution • Audio, Web, Video Powerful Integration • Into desktop applications with Microsoft, IBM, Blue Kiwi™ • On top of multi-PBX: agnostic Multimedia Voice IM Video Multi-session Multi-terminal

  15. Mobile IPT Mobilizing UC Mobilizing IPT and UCMobility solutions roadmap Evolution Blackberry Windows Mobile Nokia Nokia Nokia Alcatel-Lucent

  16. Business telephony • Call by name/display • ONE call-log • Event notification • Presence • IM • Network roaming and handover Enterprise Network Voice and data path Architecture overview: at work/“home spot” Wi-FI “Home spot” Wi-FI Instant Communication Suite Voice and data path Enterprise gateway /DMZ Reverse proxy Internet SBC Data path Wireless network(2G to 3G (*)) OmniPCX Enterprise Communication Server Voice path (*) UMTS, EDGE, GPRS, GSM PSTN

  17. OpennessProduct and solution evolution

  18. Open architecture SIP, XML/VXML at coreAdapted to multivendor environments Alcatel-Lucent Alcatel-Lucent Alcatel-Lucent Desktop clients Microsoft Office suite IBM Notes/Sametime Connect Others BlueKiwi /Oracle/SAP ... Microsoft OCS/ExchangeMessaging andcollaboration services IBM Sametime/Dominoemail and data conferencing services Others BlueKiwi /Oracle/SAPKnowledge and businessapplications Alcatel-Lucent Unified Communications OmniTouch Unified Communication Messaging, telephony, collaboration (audio & data), one number services ... As a full application suite As an added value middleware Or as a web service API framework VoIP Voice And other VoIP vendors Alcatel-Lucent And other LAN vendors IP Infra Alcatel-Lucent

  19. SALESFORCE.COM MICROSOFT ORACLE Business process PIVOTAL PEOPLESOFT • Communication-enabled- Server and desktop - SAP IBM Third-party clients Dual-mode Federated enterprisesCommunication servers interoperable SIP domains interwork IMS for enterprise Wired and wireless SoftPhones QSC A6 TELENOR Service providers Soft-Switches NGN/IMS ORANGE TELEFONICA KPN SBC/AT&T SIP ecosystem transformation Applications SIP Endpoints Peering • Alcatel-Lucent features on standard Terminals • Rich Federation of session and context- Mobile enterprise - Trunking

  20. Integration with IBM and MicrosoftProduct and solution evolution

  21. Microsoft Office Communicator enriched by Alcatel-Lucent Enterprise: RCC based on GETS “middleware” Facilitating business partner implementation: Proof of concept packaging Commercial packages simplification- Bundling GETS with OmniPCX enterprise licenses- Licenses pluse services package for non-GVAR BP - Configuration and ordering through ACTIS MOC and Alcatel-Lucent OXE RCC integration Microsoft or MOC OCS MyTW conf. SIP/CSTA GETS (NOE) CSTA OmniPCXEnterprise Third-partyPBXs

  22. IBM Alcatel-Lucent Microsoft My InstantCommunicator My InstantCommunicator My InstantCommunicator Same time Connect My Teamwork (IM/Presence/ conferencing) MOC Sametime OCS Instant Communicationfor Enterprise (ICS) Instant Communicationfor Enterprise (ICS) Instant Communicationfor Enterprise (ICS) 3pCC 3pCC 3pCC SIP/CSTA SIP/CSTA SIP/CSTA CSTA CSTA CSTA GETS GETS GETS CSTA CSTA CSTA OmniPCXEnterprise OmniPCXEnterprise OmniPCXEnterprise Third-partyPBXs Third-partyPBXs Third-partyPBXs Over 500 Over 500 Over 500 Converged call control (future) implementations MyTW conf. MyTW conf.

  23. Agenda—IPT and Unified Communications • Introduction • Key directions • Product and solution evolution • The case for the Dynamic Enterprise

  24. IP Telephony centralization • Hosted OmniPCX Enterprise serving thousands of branch offices and tens of thousands IP phones • Enabler of telecom cost reduction (fixed line, free ride over IP, mobile) • Enabler of TCO reduction (management simplification) • Enabler of outsourcing strategy The case for the Dynamic Enterprise, Network IP telephony centralization La Caixa BNP Carrefour Societe Generale

  25. PEOPLE: Enable • Baker & McKenzie centralized UC data center for confidentiality • Real-time multimedia, multi- session communication collaboration between lawyers • Enhance communication experience for city utility and health staff • Full integration with Nokia smart phones The case for the Dynamic Enterprise - people Enable effective virtual teams Baker & McKenzie The City of Espoo HSB

  26. The Case for the Dynamic Enterprise — processes Communications-enabled processes for key vertical segments Government Finance Healthcare Process latency Siam Commercial Bank • Collaboration-enabled contact centre • Routing based on presence, skills, calendaring (business contact) • Send nurse calls/context to WLAN handsets • Secure SOA and patient files • Link HR processes with UC Web services • Solutions for emergency (e112) • “Safe Campus” for education Caixa, BNP, SG… UPMC Strasbourg hospital CNP Czech Ministry of Interior Santa Fe college

  27. The case for the Dynamic Enterprise - knowledge Get smarter European Organization for Nuclear Research KNOWLEDGE: Pioneer • Collaborate and push innovation between scientist across the globe • Wide scale conferencing to lower travel and conferencing costs • Better collaboration between headquarters and branch offices • Better collaboration between physicians • Timely delivery ofinvestment updates to clients • Safe campus, use unstructured knowledge to protect students Poste italiane Advocate HealthCare CITI Santa Fe

  28. www.alcatel-lucent.com www.alcatel-lucent.com

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