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1. Welcome to the Consumer Centered Family Consultation “Beyond the 1st CCFC” Webinar Hosted by: The Family Institute for Education, Practice & Research The webinar will begin shortly. Thank you for your patience. For audio access, please call 1-800-244-9194, then enter code: 990024# For any technical difficulties, please call 585-732-4040

2. Agenda for Today • Hello and Introductions • Prior to the 1st CCFC • Pre-Planning Session • During the 1st CCFC • Setting up what is next • Beyond the 1st CCFC • Problem Solving • Referring • Teaching • Training • Wrap-up and discussion

3. Hello & Introductions

4. What types of things, specifically, are people doing before the 1st CCFC meeting?How is that going/working?

5. Prior to the 1st CCFC • Prior to the CCFC taking place there should be at least one (if not more) Pre-Planning Session(s) with the consumer and practitioner to make a plan and list the goals/issues/topics to discuss during the CCFC. • Sometimes the consumer will only want specific topics discussed. This request should always be honored and may involve only one consultation.

6. Prior to the 1st CCFCOther times… • The consumer agrees to allow the family/support system to choose the topics to be discussed in the CCFC right from the onset. OR • The consumer may believe that they only want a specific topic discussed and after they have attended the 1st CCFC they are open to discussing more topics.

7. During the 1st CCFC

8. What types of things are happening, specifically, during the 1st CCFC meeting?What’s happening in the beginning, middle and end?

9. During the 1st CCFC • Connect-This is when you all get to know each other a little more…outside of the illness. • Define & Prioritize Wants & Needs- This is the stage when the practitioners facilitates the conversation around what the consumer wants discussed in the CCFC and what others want to discuss if the consumer has given their consent. • Plan & Provide Next Steps- This stage is when you focus on the areas agreed upon. As stated earlier if it is a specific topic that the consumer wants discussed, it may only take one CCFC. However, if it is decided there is much more to be discussed then planning takes on a whole new form.

10. During the 1stCCFC During the “Planning and Providing Next Steps” the practitioner should consider the following: • Be listening to the consumer and supports about what they want to receive in the CCFC process • Encourage the consumer and supports to talk about any changes in their wants, needs & goals • Briefly summarize the group’s wants (as clarified during middle of the CCFC meeting), and let all know that it’s time to figure out *together* the best way to address people’s wants • Encourage the consumer and supports to receive as much as they possibly can in the CCFC process (e.g., teaching, problem solving, communication skills, relapse prevention early warning system, etc.) • Make a series of recommendations for people to consider

11. What are people’s current experiences with the end part of a 1st CCFC meeting?To what extent are additional meetings planned to address each consumer’s recovery goals?

12. Beyond the 1st CCFC

13. Typically, there will be more wants/needs than can be adequately covered within a 1st CCFC meeting. Especially since CCFC is not intended as atriage service. • Review the discussion and make recommendations to partners • For those items that people wish to further pursue, prioritize what to do 1st, 2nd, 3rd, etc • Set up a strategy (with everyone's input) on how to accomplish the tasks at hand • Collaboratively determine each person’s role in a next step – and check in to ensure that each role is realistic • Move beyond the 1st CCFC – set dates, time frames

14. Examples of tasks and activities to do during the 2nd, 3rd, 4th CCFC meeting

15. Problem-SolvingUse a structured problem-solving method to help everyone attain their wants, needs & goals. This is also ideal for addressing obstacles, conflicts and/or misunderstandings… or generally when “people are not on the same page”

16. ReferringExplain services that will help everyone attain their goals and offer to help plan the most efficient means of accessing other services.Part of the CCFC can involve a follow-up meeting to see how the connection with other services is going, whether a successful “linkage” has occurred, etc.

17. TeachingPresent information about serious mental illness targeted to the consumer’s expressed wants and goals in a concise, understandable format.This involves setting aside at least one additional CCFC meeting to conduct a brief didactic session about mental illness, coping skills, relapse prevention literature, etc.[Note: often teaching is conducted with the goal of leading to problem solving or assisting with changes in family interactions, family support strategies, etc.]

18. Skills TrainingOffer skills training that will help satisfy their needs, wants and goals using evidence-supported behavioral management methodsThe following situation is quite rare (in our opinion): a family/supports is familiar with the research about mental illness, and knows exactly what to do, and when to do it, to assist their loved one in the exact way that will be helpful given the consumer’s stage of recovery and be “in line with” what the consumer wants and/or is willing to accept. Take Home Message: Skills training is often needed.

19. Wrap Up& Discussion

20. Thank you for being with us today • The slides in this webinar will be made available on our website at www.nysfamilyinstitute.org • Next event for PRACTITIONERS & QIT will be on NAMI Programs– this event will be held on October 1st & 2nd from 3:00pm-4:00pm • Next webinar series for Practitioners will be online meeting “Support for Practitioners” and will be held on October 8th & 9th from 3:00pm-4:00pm