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Helping You Prepare for America’s Changing Demographics

Helping You Prepare for America’s Changing Demographics. Diversity Matters Is…. …a consulting firm specializing in diversity/inclusion, global culture, human resources management, organizational development, and customer relations. . The Issue. America’s demographics are changing

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Helping You Prepare for America’s Changing Demographics

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  1. Helping You Prepare for America’s Changing Demographics

  2. Diversity Matters Is… …a consulting firm specializing in diversity/inclusion, global culture, human resources management, organizational development, and customer relations.

  3. The Issue • America’s demographics are changing • Your employees and customers/clients are becoming more culturally diverse • Understanding these differences will make your organization more effective, and help to improve relationships with employees and customers/clients

  4. How Columbus is Being Affected • From a survey of 200 Columbus executives: • 51% have a diversity program • 32% say cultural changes are a challenge • 27% say employee lawsuits are a problem • According to the 2003 US Census, about 102,000 (10.4%) of Franklin County residents over age 5 speak a language other than English, an increase of 20% since 2000

  5. Some Real World Situations What You Observe… You’re having a serious conversation, possibly a disciplinary issue, with an employee from a non-American cultural background. He looks down as you talk to him, won’t look you in the eye. You conclude that he’s not paying attention, or disrespecting you.

  6. Real World Situations (continued) What’s Really Happening… In some cultures, looking someone in the eye when being disciplined is actually a sign of disrespect and defiance. It’s almost akin to “let’s take it outside.” So this employee is actually showing you the utmost respect, within the context of his cultural norms.

  7. A Comprehensive Approach Collaborating with you, we assist in defining: • Long and short term diversity objectives • Cultural diversity business strategy • Organizational readiness • Implementationstrategies

  8. How You Will Benefit • Improved Customer/Client Relations • Stronger Relationships with Employees • More Effective Management • Preventing Employee Relations Problems • Improved Morale & Employee Satisfaction • Enhanced Business Reputation • Savings at the Bottom Line

  9. What Makes Us Unique • Custom designed programs and service initiatives based on the client needs • Continual evaluation of our services to you • Professional team brings wide range of skills • Human Resources • Training • Legal • Consulting • Customer Relations • Recruiting and Retention

  10. Our TeamBruce Greenfield – Operations Director • Professor in Decision Methods Unit, Capital University School of Management. Active in campus-wide diversity and service learning initiatives • Over 25 years of operations management consulting for companies such as Wendy’s, Borden, Capitol Mortgage, Ohio Departments of Education, Mental Health and Workers’ Compensation

  11. Our TeamNeal Semel – Training Director • Trainer in both public and private sectors for more than 15 years • Diversity • Sexual Harassment • Assault Prevention and Workplace Violence • Conflict Resolution • Crisis Intervention

  12. Our TeamNeal Semel – Training Director (continued) • Certified Mediator in Dispute Resolution • Certified OPATA (Peace Officer) Trainer • Compliance audits for ADA and EEO • Instructor at OSU Graduate School of Public Policy and Management

  13. Our TeamRon Kohr – Community Relations Director • Founding member and Executive Director of Holocaust Education Council • Develops and delivers programming for teaching cultural diversity and tolerance in grades K-12, the most comprehensive approach nationwide • Successful in securing private and public financial support for programs for 501C-3 organizations

  14. Our TeamScott Warrick – Legal Services Director • Masters Degree in Labor and Human Resources • Law Degree, Capital University (valedictorian) • Lifetime Senior Professional in Human Resources (SPHR) Accreditation • Provides speaking, training, and consulting related to: • Diversity awareness and education • Diversity legal compliance audits • Human resources management • Employment and labor law

  15. Our TeamSusan Schubert – Program Coordinator • Masters Degree in Public Administration and Community Leadership • Conducts programs on generational and gender diversity • Frequent contributor of newspaper and magazine articles on a range of diversity and human resources issues • Co-author of two books: Managing Upward and EmotionalIntelligence Works • Member of the Interfaith Association of Central Ohio

  16. Our TeamDr. Michael Kravitz – Psychologist & Trainer • Ph.D. in Psychology • Adjunct Professor of Psychology, Franklin University • Conducts several training programs on cultural awareness, including developmental and psychological challenges • Author of The STEP System for Better Communication assessment tool • Author of two books: Emotional Intelligence Works and Managing Negative People

  17. Representative List of Clients

  18. Our Services We provide a full array of services to ensure that you meet your diversity objectives • Organization and Management • Training • Legal • Translation and Interpreting • Recruiting and Retention • Outsourcing

  19. Organization and Management • Organizational Climate Assessment • Creating the Diversity Infrastructure • Developing Policies and Procedures

  20. Training • Managers and Supervisors • Supervising workers with diverse cultural backgrounds • Employees • Dealing with the changing mix of co-workers • Customer Service • Understanding the diverse customer base

  21. Legal • Compliance Audit • Are you operating in accordance with the law • Legal Consultation • Support for specific HR issues • Mediation and Dispute Resolution • Helping people resolve their differences together

  22. Translation and Interpreting • Capabilities in More Than 120 Languages • Translation of Written Materials • Oral Interpreting, On Site or By Phone • Audio/Visual Voice-overs and Captions • Foreign Language Website Development

  23. Employee Recruiting and Retention • Training for Cultural Groups • What it takes to be successful working in US • Selection and Placement • Identifying and hiring workers • Job Coaching • Individual/group support for workers

  24. Outsourcing: The Complete Solution • You focus on your business, and we take care of the cultural diversity programming • You benefit through: • Cost savings (space, salaries and benefits) • Access to our team of specialists • Dedicated resources, timely response • Current information on diversity and related HR issues

  25. In Conclusion… • Diversity is ultimately about communications, respect, and trust... important factors in any organization • Our goal is to work with you to enhance your organization’s employee and customer relationships in your community

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