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Information Technology Outage Workshop

Join us for the IT Outage Workshop in Washtenaw County, designed for professionals who rely on information technology to perform their jobs. This workshop focuses on practical strategies for planning and implementing effective backup solutions during IT outages. Participants will learn about mission-essential functions, vital information access, and the importance of preparedness before, during, and after an outage. Engage with peers to develop tailored action plans to sustain operations in the face of technology challenges, ensuring that essential work functions continue.

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Information Technology Outage Workshop

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Presentation Transcript

  1. Information Technology Outage Workshop Washtenaw County

  2. Information Technology Outage Workshop Welcome Introductions Administration Agenda Classroom Decorum Participant-Instructor Contract

  3. What is this workshop about? • Answers: • It’s about you being able to perform your job • It’s not about being an IT technician • It’s not about being a networks systems specialist • It’s about how “YOU” use information technology • It’s about planning for prudent backups so you can do your job if IT is down

  4. Where is your information and what “IT” or communications services do you use everyday? • Desktop / Laptop computers • Networked servers • Onsite • Offsite • Cellular phone • Email • Messaging/chat • Internet • Computer files • Databases • Spreadsheets • Electronic accounting

  5. Continuity of Operations Planning(COOP) • Ultimate Objective • Among other things: • Sustain operations when denied the use of existing resources (like IT networks) so to still perform essential work functions • Planning Timeframes • Before (Preparedness) • During (Implementation) • After (Reconstitution)

  6. Definitions • Mission Essential Functions • Primary Mission Essential Functions (PMEF) • Mission Essential Functions (MEF) • Non-Mission Essential Function (Non-MEF) • Vital information/records/systems • Alternate Relocation Point (ARP)

  7. Mission Essential Functions (MEF) • Identify MEFs / Non-MEFs • MEF services must continue • Not every function is essential • Identify MEFs / Non-MEFs systems • Not every system is essential • MEF system access • Direct access • Network access

  8. Primary/Mission Essential Functions • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

  9. Vital Information Storage/Access • Storage • Direct access • Network access • Access • Operating systems • Software applications • Data configuration

  10. Vital Information Storage/Access • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

  11. Solutions to “IT” Outages • Backups • “Warning” and “No Warning” scenarios • Information Technology • Communications • Pre-positioned resources • Alternate Relocation Points (ARP)

  12. Solutions to “IT” Outages • Drive Away Kits • Items necessary to accomplish PMEF/MEFs • Stored at workplace, possibly pre-positioned • To be moved if adequate warning allows • IT/Comm backups • Personal “GO” Kits • Short/No-notice travel • IT/Comm backups • Keep in personal possession

  13. “Warning” and “No Warning” • No Warning Scenario • Work Hours • Drive Away Kits (Maybe – Based on Hazard) • Pre-Positioned Resources • Personal “GO” Kit • Non-Work Hours • Pre-Positioned Resources • Personal “GO” Kit • Alert / Warning Scenario • Drive Away Kits • Prep & Movement of Additional Resources • Time for Personnel to Pack and Prepare

  14. Information Technology Backups • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

  15. Internet/VOIP Communications Backups • Activity • Working with any other participants from your organization’s sub-division, fill out the form in your participant manual. • Be prepared to quickly brief your findings to the other class participants.

  16. Going Where “IT” Is! • Alternate Relocation Point (ARP) • Pre-positioned Resources • Power • IT/Comm Networks • Cold/warm/hot sites • IT/Comm Systems • Computers • Phones • Backup/updated files • Not to mention… • Infrastructure • Electricity and Backup Generator • Sanitary Facilities • Space and equipment availability • Work surfaces • Office furniture • Office equipment

  17. Conclusion Questions?

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