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Enhancing Care in Triage Unit: Outcomes and Insights from Woodend Hospital

This document summarizes the key outcomes and metrics from the Triage Unit at Woodend Hospital since its opening in July 2009. With a capacity of 10 beds and a focus on prompt care, the unit has shown significant improvements, including a 52% increase in patients seen by a consultant within 24 hours and a reduction in the average length of stay by 30-50%. Through a detailed review of case notes and assessments, the triage process has increasingly met its objectives, enhancing patient care.

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Enhancing Care in Triage Unit: Outcomes and Insights from Woodend Hospital

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  1. Dr S Rochow Clinical Lead, Triage Unit Woodend Hospital Unscheduled Care Meeting, 10th June

  2. Triage Unit • Opened July 2009 • 10 beds on ward 15; 5M/5F • Principal outcome measures; • % seen by Consultant within 24 hrs • ave. length of stay • Daily Consultant ward round a.m. • Evening review by the on call registrar

  3. Triage 2010 • Total Admissions – 2005 • 336(17%) – not admitted to assessment bed • 220(11%)- home • 51%(2.5%)- direct to rehab • 41(2%) – transferred to ARI/RCH • 17(1%) – died • 7(0.04%) – Community Hospital

  4. Outcome of Triage assessments

  5. Snap Audit – 18.1.2011 • Review of medical notes of patients in wards 15,16,19,20,21,22 & 5N • 107 case notes reviewed; 93(87%) had documented Consultant input within 24 hrs

  6. Consultant reviews within 24hrs

  7. % seen by Consultant within 24 hrs • June 2008, Soiza et al (pre-triage) – 45% • November 2009 – 80% • January 2011 – 87%

  8. Summary • Since opening of Triage; • Patients seen by a Consultant within 24 hrs increased by 52% • Average length of stay across DOME reduced by 30- 50%

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