1. Keith Mitchinson Head of Carrier Contracts

2. Standard Contract Forum Session • SIA Contract Documentation update • Interconnect Briefing 018-10 (SCF Contract Information Note 62) on 24 February 2010 announced revisions to the following SIA Contract Documentation: • Main Body • Annex D (Definitions) • Schedule 112 BT Premium Rate Service Calls • Schedule 218 BT 118 Directory Enquiry (DQ) Service Calls • Schedule 313 Operator Premium Rate Service Calls • Schedule 314 Operator Personal Numbering Service Calls • Schedule 418 Operator118 Directory Enquiry (DQ) Service Calls • in respect of AIT and 2008 Contract Review Clear-the-Decks (see next slide)

3. Standard Contract Forum Session - continued 2008 SIA Contract Review Clear-the-Decks • Further to: BT email proposal of 14 December 2009; discussion at IPF 2 February 2010; BT email of 23 February 2010 and Interconnect Briefing 018-10 dated 24 February 2010, Main Body revised as follows: • warranties (6.2) • Conduct of indemnified events (new 23A) • IPR indemnities (24.2/3) • BT right of termination (no links) (27.5A) • Service of notices (28.3) • Signature of variations (30.2) • Clarification of: Changes to Manuals (1.4); System Alterations (4.6/7); Transfer Charge Calls (7.1/7.2); indemnity re Information (10.7); System protection (16.1/2); review (19.1.7); determination (deletion of 20.2); disputes (new 26.1.1/2)

4. Standard Contract Forum Session - continued • SIA Contract Documentation update • Interconnect Briefing 022-10 (SCF Contract Information Note 63) on 17 March 2010 announced the following new SIA Schedule • Schedule 250 BT 116 European Helpline Service Calls • and associated revisions to the following SIA Contract Annex: • Annex A (Planning and Operations) • in respect of the launch of 116 services

5. Standard Contract Forum Session - continued • SIA Contract Documentation update • Interconnect Briefing 029-10 (SCF Contract Information Note 64) on 21 April 2010 announced revisions to the following SIA Contract Documentation: • Schedule 11 Directory Information Supply • to clarify charging for special phone book entries • Schedule 143 Carrier Pre-Selection • Sunday access to CPS Gateway • Schedule 210 BT Special Services (higher rate) NTS Calls • to include new 0872 and 0873 number ranges • Schedule 211 BT Special Services (basic rate) NTS Calls • to include new 0843 number range

6. Standard Contract Forum Session - continued Updated AIT • 1 March 2010 notified as Effective Date for new process by Interconnect Briefing 331–09 on 28 August 2009 • Reminders at October 2009 and February 2010 IPF/SCF sessions • Reminder via Interconnect Briefing 008–10 on 01 February 2010….. • …also made available BT draft of AIT Guidance document as proposed by Ofcom • http://www.btwholesale.com/pages/static/Pricing_and_Contracts/Contract_Reviews/Artificial_Inflation_of_Traffic_AIT_Review.html • Further reminder via Interconnect Briefing 019–10 on 24 February 2010 • 1 March 2010 launch • March “interim regime” - February 2010 call traffic dealt with under the old definition of AIT, but notices issued in March before 14th AIT calendar day dealt with under new process

7. Standard Contract Forum Session - continued 2010 SIA Contract Review opportunity • 2008 Contract Review process not completed… • … though “Clear-the-Decks” text (see earlier slide) was added to Reference Offer and is available from February 2010 • discussions on a number of areas stalled – if still seen as critical by CPs would need refocus and relaunch… • …Contract provides for a 2010 Contract Review initiation window April-June • If review to proceed, BT proposed following a process more like recently agreed MSA/PPC processes… • …hence Interconnect Briefing 030-10 dated 28 April 2010, and draft process at http://www.btwholesale.com/pages/static/Pricing_and_Contracts/Contract_Reviews.html • and Interconnect Briefings 038-10 (5 May 2010) and 042-10 (28 May 2010), inviting CP review issues to be sent to BT by 4 June 2010 at commercial.interface@bt.com with “2010 SIA Contract Review” in the subject line • …present situation…

8. Standard Contract Forum Session - continued BTW Credit Vet Review • BTW Credit Vet Policy review launched August 2009 • BT circulated consolidated list of CP issues 25 September • BT initial responses 13 October • Meeting with interested CPs 15 October • 9 November notes and initial comments to active CPs (and copied to msa@ukcta) • BT Policy redraft to active CPs (and copied to msa@ukcta) on 12 January • Late April BT decided that it ought to make improved text available to CPs, so… • ….Interconnect Briefing 039-10 dated 5 May 2009 notified that, per process, updated Draft 7.4 of the BTW Credit Vetting Policy would take effect as Issue 8.00 from 30 July 2010 • [Meanwhile Interconnect Briefing 044-10 dated 2 June 2010 notifies new issue 7A with Appendix 14 for IVPS and several corrected cross-references in Appendices] • Any CP comments on 7.4 (or 7A changes) to keith.mitchinson@bt.com and norah.brash@bt.com as soon as possible before the effective date.