The National Alliance to End Homelessness presents The HEARTH Academy Training and tools to help your community achieve

1. The National Alliance to End Homelessness presentsThe HEARTH AcademyTraining and tools to help your community achieve the goals of the HEARTH Act

2. The HEARTH Academy The HEARTH Act Federal Goal • Nobody is homeless longer than 30 days Performance Measures • Reducing lengths of homeless episodes • Reducing new and return entries into homelessness • Assess how your community performs • Receive tools to help you implement proven strategies • Create an action plan for reshaping homelessness assistance

3. HEARTH Academy Implementing proven strategies to end homelessness Webinars and Tools Implementation Clinic Individualized Consulting The Alliance’s Center for Capacity Building and other expert consultants will be available to provide customized assistance. Webinars, tools, and training materials will help communities prepare for the Implementation Clinic and learn about and implement the strategies that help prevent and end homelessness. Participants in this 1.5 day clinic will assess the performance of their homelessness assistance and implement community-wide strategies to better achieve the goals of the HEARTH Act.

4. If you are interested in participating or would like more information, please contact: • Aisha WilliamsCenter for Capacity Building National Alliance to End Homelessnessthecenter@naeh.org202-942-8298 Note: The HEARTH Academy is not sponsored by or affiliated with the Department of Housing and Urban Development (HUD) or any other federal agency. The HEARTH Academy is a project of the National Alliance to End Homelessness.

5. The HEARTH Academy Performance Improvement Strategies HEARTH Academy Sep 2010 - Apr 2011

6. Performance Improvement Agenda Define performance measurement and improvement Introduce the HEARTH performance measures Understand key measures, programs, and overall impact How to measure at a system level Successful performance improvement strategies

7. Available at www.endhomelessness.org

8. Performance improvement requires systematic evaluation of your programs and system to determine their impact and guide efforts to improve results.

9. HEARTH Act Performance Measures Reduce the number of people who become homeless Reduce length of homelessness Reduce returns to homelessness Reduce overall homelessness Increase jobs and income Thoroughness in reaching homeless population Other accomplishments related to reducing homelessness

10. Core HEARTH measures Reduce new episodes of homelessness Reduce returns to homelessness Reduce lengths of homeless episodes

13. Measures of Homelessness Number of people who newly become homeless each day Average length (days) of homeless episodes Number of people who return to homelessness each day Average number of homeless people at any time + x = 1,040 25 1 40

14. Measures of Homelessness Number of people who newly become homeless each day Average length (days) of homeless episodes Number of people who return to homelessness each day Average number of homeless people at any time + x = 936 25 1 36

15. Homelessness Assistance Programs Program Program Program Evaluation Program Program Program

16. Homelessness Assistance System Program Program Program Evaluation Program Program Program

17. System Measurement Challenges Program Program Program Program Program Program Program Program

18. Columbus, Ohio

19. Columbus: Performance on Key Outcomes

20. Columbus, Ohio: A Data Driven System • Performance-Based Contracts • Pay for performance • Reward strong outcomes • Support and expand effective programs

21. Columbus, Ohio: A Data Driven System • Contracts and Data Quality • Participation • Completeness • Accuracy

22. Columbus, Ohio: A Data Driven System

23. Columbus, Ohio: A Data Driven System • Quality Improvement Intervention • Problem Assessment • Collaborative Goal Setting and Planning • Regular Follow Up

24. Additional Resources

25. What now?

26. Length of Stay • % exiting shelter (for permanent housing) within 30,60, 90 days Return to homelessness Prevention / Diversion • % clients re-presenting at or entering shelter within 3, 6, 9, or 12 months of program completion • % clients diverted from shelter • % clients prevented from homelessness • % clients entering shelter within 1, 3, 6, 9, or 12 months of diversion/ prevention Examples of What to Measure

27. Length of Stay • Examine length of stay for each program • Track persons with multiple program entries • Use AHAR data for LOS in shelter and transitional housing Return to homelessness Prevention / Diversion • Determine if prevention recipients entered shelter • Compare shelter entries for those who received assistance with those who did not Challenges and Tips • Compare permanent housing exits from one period with new entries in another period • Compare HMIS ID’s for old and new entries

28. Measurement Tools & Strategies System Performance Measurement Tool Coming Soon…

29. Measurement Tools & Strategies Available at endhomelessness.org

30. Measurement Tools & Strategies

31. Looking Ahead • Measure • Gather data & establish baseline • Analyze • Consider which programs and activities lead to strong performance • Examine data collection policies and practices • Plan • Consider where to adjust your program “portfolio” funding or investments to achieve better performance • Consider policies and practices that encourage high quality data

32. Contacts:Norm Sucharnsuchar@naeh.orgAisha Williamsawilliams@naeh.org • Resources: • www.endhomelessness.org • www.hudhre.info HEARTH Academy:System AssessmentOctober 27 at 2pm Eastern