WELCOME TO OUR ITALIAN BREAKFAST! BENVENUTI ALLA NOSTRA COLAZIONE ITALIANA!

1. WELCOME TO OUR ITALIAN BREAKFAST!BENVENUTI ALLA NOSTRA COLAZIONE ITALIANA! 27th September 2004OneNorthEastStella HouseNewcastle Upon Tyne

2. Background • The European Day of Languages was launched by the Council of Europe during the European Year of Languages 2001. • Let’s bring Italy in Newcastle today! Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

3. Outline • Communication • Stuzzichini linguistici • Dos & Don’ts • Tips on business culture • Quiz Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

4. The Map of Italy • Il puzzle delle regioni d'Italia(The puzzle of Italian regions) • In the tubs you will find the shapes of the Italian regions. • Can you use them to recompose the map of Italy? • Buon divertimento! Have fun! Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

5. Communication • There is no communication without languages...but language is about 20% of communication...even less for Italians who “speak” with their hands! • È un po' toccato. English translation: He’s a little crazy Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

6. Stuzzichini linguistici (language appetizers) • "Ciao" (hi, hello AND bye-bye) is a very informal greeting (used with friends and relatives). • "Buon giorno" (good morning), • “Buon pomeriggio” (good afternoon – less used) • and "Buona sera" (good evening) are formal salutations. Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

7. Stuzzichini linguistici (language appetizers) • When introducing yourself you can use the expression "mi chiamo (my name is)" or "io sono (I am)"In general, "mi chiamo" answers the question: "come ti chiami?/come si chiama?"(what is your name?). • The expression "piacere" (pleasure, nice to meet you) and a handshake usually complete an introduction. For introductions with children or among teenagers, Italians simply use "ciao". Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

8. Some dos and don’ts at the table • Don’t order “spaghetti al sugo di pomodoro” (spaghetti with tomato sauce) to avoid embarrassment. Learning how to eat spaghetti is genetic! Don’t cut your spaghetti! Choose a pasta shape easy to eat (penne, rigatoni). • Ask for vino della casa (house wine) when eating in trattorie. It is usually very good and managers are proud of it. • Don’t drink too much: wine should accompany food, not submerge it! • Don’t ask for a cappuccino at the end of a meal! Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

9. Some dos and don’ts on the road • “Vuole guidare Lei?” (do you want to drive?). Passenger seat is on the right. If you try to get on the driver seat instead, Italians will use this as a joke. • Public transports? No, thanks! This seems for students, elderly and tourists only! • Driving is hectic. Don’t do it unless experienced. Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

10. Business culture • Why Italy-England trade should be a “win-win” solution: • Italians are eager to learn English and foreign cultures; the innate curiosity should be “tickled and tackled”. If they start speaking English, let them communicate this way, even if you are fluent in Italian. Let them show off! • English rely on Italian cultural and educational basis as a strength for high-quality and long-lasting project strategy. When Italians suggest, listen carefully and nod. Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

11. Business culture • Ways of communication: • face 2 face > telephone > letter > fax > email • Pay particular attention to titles: “dottore” “dottoressa” are used for all graduates (when in doubt, use it!). The higher the better. Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

12. Business culture • Tell us where you go, we will tell you what to do. Every region has its own traditions and culture attitude. • Example: don’t talk about business during lunch in Southern Italy. But you will be invited to a business lunch in Milan. Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

13. Quiz • "Ciao" is used only (choose one): • Incontrando gli amici - When meeting friends • Lasciando gli amici - When leaving friends • Sia incontrando che lasciando gli amici - Both when meeting and leaving friends • Al mattino - In the morning Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

14. Quiz • "Ciao" is used only (choose one): • Incontrando gli amici - When meeting friends • Lasciando gli amici - When leaving friends • Sia incontrando che lasciando gli amici - Both when meeting and leaving friends • Al mattino - In the morning Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

15. Quiz • “Ciabatta” is a typical Italian bread. Do you know what the word mean? • Butter • Boot • Slipper Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

16. Quiz • “Ciabatta” is a typical Italian bread. Do you know what the word mean? • Butter • Boot • Slipper Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

17. Quiz • “Panettone”, “pandoro” and “panforte” are cakes typical of: • Easter • Christmas • Birthday celebrations Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

18. Quiz • “Panettone”, “pandoro” and “panforte” are cakes typical of: • Easter • Christmas • Birthday celebrations Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

19. Quiz • What does this gesture mean? • Theft • I am itchy • Money Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

20. Quiz • What does this gesture mean? • Theft • I am itchy • Money Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org

21. Siamo giunti alla fine… We hope you enjoyed our Italian breakfast. See you in Italy! Grazie e arrivederci . Translations, Interpreting, Cultural Consultancy & Language Training www.translate-it.org