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The Bistro Eatery. Kelli Morgan - Business Plan Children’s Hospital of Michigan Specialty Center. The Bistro Eatery. What is this? Features Location Hours of operation What makes the Bistro different from other competitors within the Children’s Hospital campus.
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The Bistro Eatery Kelli Morgan - Business Plan Children’s Hospital of Michigan Specialty Center
The Bistro Eatery • What is this? • Features • Location • Hours of operation • What makes the Bistro different from other competitors within the Children’s Hospital campus
The Bistro EateryMarket Analysis • Who will use this service • Describe demographics • How will they find out about this service • How will they physically get to this service
The Bistro EateryPatient Service Cycle • Current number of employees at CHM- Specialty center: 156 • Average number of clinical personnel at each site daily (physicians, PA's, NP's, techs, etc): 82 • Number of patient visits daily: 258 • Average number of people who enter the building daily: 765
The Bistro EateryPatient Service CycleContinue • How many of the people counted as "foot traffic" are children? 387 • Average number of procedures done daily that require the patient to be NPO: CHM Specialty Center-Detroit ____ 0 procedures. <5 blood draws requiring NPO status (they move to the head of the line when they arrive) • What services lines are represented at the site • Adolescent Medicine • Primary Care • General Pediatrics • Lead Clinic • Allergy • Immunology • Rheumatology • Vasculitis
The Bistro EateryPatient Service CycleContinue What services lines are represented at the site- continue • Dermatology • Endocrinology • Diabetes • Genetics • Metabolics • GI • Infectious Disease • Nephrology • Dialysis • PM&R • Myelo • Pulmonary • Infusion center
The Bistro EateryPatient Service CycleContinue • Hours of Operation: 7a-7p (Dialysis starts the earliest and ends the latest). • Days of Operation: Mon-Saturday • Time of day the first patient arrives? 7a • Time of day the last patient leaves? 7p
The Bistro EateryPatient Service CycleContinue • What are the peak services times? 830a-230p • How do you currently handle patient/ family requests for food/snacks? Small supply in clinics for patients Retail pharmacy sells snacks, drinks
The Bistro EateryImplementation Plan Implementation Timetable • The Bistro will plan to open December 31, 2013. There will be announcement on the opening day in the E-News letter for the Children’s Hospital of Michigan and a small ribbon cutting ceremony. • The most critical steps will be to have all the appliances in good working order as promised by lease agent prior to opening day. • Fully staffed for opening day • I will be responsible for each and every stage of implementation.
The Bistro EateryImplementation PlanContinue Evaluation • The main objectives for the Bistro will be to serve all my customers with healthy meals that will be a convenient to pick up on the go or dine in, and be competitively priced to fit all budgets. • I will run different reports on a regular basis to get a feel of how the business is doing with special software to monitor the progress. • I will have daily huddle meetings with my team of employees to give inspiration, recognition, thoughts/ideas. • If objectives aren’t met, I will have to re-focus on what needs to be done differently for a different outcome.