USDA Opening Session John McCain, Program Manager Charge Card Service Center (CCSC)

1. USDA Opening SessionJohn McCain, Program ManagerCharge Card Service Center (CCSC) 2010 GSA SmartPay2® Conference Tuesday August 10, 2010 10:00-11:10 am Room B 308, Georgia World Congress Center

2. Agenda • Welcome • John McCain, Program Manager, CCSC • Introductions • CCSC Team • US Bank Team • Conference Expectations • Required Courses vs. Electives • Continuous Learning Point (CLP) Credits • CCSC Update • Program Objectives & Strategic Goals • Vision, Mission & Responsibilities • Program Updates • New Initiatives • Program Metrics

3. Agenda • CCSC Update (continued) • A-123 Update/Overview • AgLearn • Alerts • EDN • Visa IntelliLink • Purchase Policy Updates • DR 5013-6 • Travel Policy Updates • DR 2300 • Fleet Policy Updates • DR 5400-006

4. Welcome Charge Card service Center (CCSC) Fleet Card Purchase Card Travel Card

5. Introductions • CCSC Team • John McCain- Program Manager • Frank Hodo- IT & Process Improvement Lead • Damien Sisca- APC Liaison & Fraud Detection Lead • Linda Wilson- Agency Advocate & Policy Support • Henry Hansen- Agency Advocate & Policy Support • Teresa Maguire- Travel Card Lead • Nicholas Van Vranken- Travel Team • Denise Hayes- Chief of the Property Management Division (Fleet Lead)

6. Introductions • CCSC Team (continued) • Clara Hickerson- Communications, Policy & Training (DRT Strategies) • Yadira Stamp- CCSC Inbox Management (DRT Strategies) • Lynn Anderson- Technology Management (DRT Strategies) • Geoff Schrager- Data Support (DRT Strategies) • Merabell Puwo- Data Support (DRT Strategies) • Justin McLeod- Fleet (CRI) • Shakara Doster- Fleet (CRI) • US Bank • Scott Helms- Director, Civilian Accounts • Scott Kelly- Relationship Manager • Ernest Edwards- Account Manager • Jennifer Dalhed- Account Coordinator • Traci Barber- Solutions Consultant

7. Conference Expectations • Course Schedule • USDA Track Sheet • Policy Sessions • Purchase • Travel • Fleet • Hands-On Training • Electives • US Bank Sessions • GSA Sessions • Electronic Access Open Labs • Continuous Learning Points (CLPs) • Must sign in for each ‘required’ session to receive the full 24 Continuing Education hours pursuant to DR 5001-1 (partial credits will not be awarded)

8. CCSC UpdateVision – Continuous Oversight, Management & Improvement • Charge Card Center of Excellence • Active Governance & Oversight • Performance Based • Strict Controls – Account management and Fraud/Abuse • Policy and Training • Fund Management • Maximize rebates (streamline payment processes, validate rebates, convert more expensive payment processing methods) • Tax Recovery • Strategic Sourcing • Product Management • Fleet (Alternative fuels, individual accountability) • Purchase (Alternative payments) • Travel (CBAs, declining balance cards) Program Oversight & Management A-123 Analysis (A & B) Scope Management Bank Services Data Mining & Reporting Process Improvement SMEs Change Management Schedule Management Tax Recovery Strategic Sourcing Transaction Management (FY09-18) Cost Management Risk Management Training Controls Card Acct Management Merchant Acceptance Information Assurance IV&V Fraud & Abuse Management Analytical & Consulting Technology Support (Interface & EAS) Staff Management Quality Management Regulatory Compliance Process Improvement Communications Management

9. CCSC UpdateCCSC Mission and Program Responsibilities CCSC Mission To manage and proactively govern the Department’s charge card activities to protect the Department from potential fraud and abuse, and maximize program benefits such as higher rebates and efficiencies gained through the use of streamlined payment mechanisms. • CCSC Responsibilities • Consolidate program into a unified, coordinated organization and single voice to the Department and US Bank • Create an independent one-stop-shop with a customer service orientation • Directly manage and control all responsibilities that fall within the “ownership” of the organization • Define clear operating procedures and responsibilities • Establish performance-based positions with clear accountability • Create primary/secondary responsibilities for proper backup & continuity • Procedure implementation and program oversight • Evaluate program outcomes and adjust procedures • Implement program guidance and improve business processes

10. CCSC UpdateCCSC FY10 & FY11 Goals & Initiatives • Formalize CCSC Organization and Operations • Streamline team roles and responsibilities with strategic focus in the following areas: • Policy & Communications including: • Development of a CCSC Program Newsletter • Weekly OPPM & ASA Reports/Dashboards • Bi-weekly Program Evaluation/Progress Meetings & Quarterly APC Meetings • Agency Stakeholder Outreach & Oversight (e.g., program reviews) • Fraud Detection • Inter-agency Relationship Development • Card Request Management and Tracking • Hierarchy Management & Tracking • Management IT Issues & Reporting relating to the Charge Card Program (including monitoring/oversight) • A-123 & OMB Circular Compliance Tracking & Addressing/Resolving Deficiencies

11. CCSC UpdateCCSC FY10 & FY11 Goals & Initiatives, continued • Evaluate and implement processes to maximize rebates • Increase spend (e.g., opportunities to convert other payment mechanisms, innovative approaches to new spend, etc…) • Reduce payment file turn • Eliminate use of convenience checks to the maximum extent possible • CCSC’s goal for reduction in convenience checks is 25% for FY11 • Working to identify vendors who accept the Purchase Card, but were paid with convenience checks • Monitor and eliminate prompt pay charges • Eliminate travel delinquencies • Increase Fleet enabled vendors and use of alternative fuels • Increase tax recovery efforts

12. CCSC UpdateCCSC FY10 & FY11 Goals & Initiatives, continued • Increase and Improve Program Functionality • Rollout ad-hoc reporting capabilities • Accounts payable analysis • Vendor analysis (for convenience checks) • Implement alert functionality • Event Driven Notifications in AXOL • Implement Fleet reporting • Continue to implement improvements with the Financial interface (e.g., work with OCFO to make sure accounting is accurately loaded) • Automate employee validation • Participate in end-user forums for lessons learned and best practices

13. CCSC UpdateCCSC FY10 & FY11 Goals & Initiatives, continued • Eliminate Fraud and Abuse • Implement strong monitoring controls including pre-audit processes • Run reports at CCSC for additional high-level management & oversight • Rollout policy & guidance to Coordinators for running reports in AXOL • Ensure 100% of transactions are approved in a timely manner • Ensure compliance with Purchase, Travel and Fleet policies and procedures (e.g., new proposed legislation, Bill S.492 Charge Card Abuse Prevention Act) • Proof of Training Certification • Agency Oversight/Program Reviews • Improve Cardholder Training and Helpdesk/Customer Service • Customer service surveys • Ad-hoc reporting to identify/isolate issues • APC meetings – ensure understanding of roles/responsibilities, and discuss issues and corrective actions

14. CCSC UpdateProgram Updates CCSC Program Updates (continued) • New Initiatives • Agency Incentive Program • CCSC on Twitter (CCSC_USDA) & Fleet (USDAFleet) • Purchase APC Quarterly Newsletter • Fraud Detection Hotline • Forms on the CCSC Website • Increased/additional Management & Oversight • Program Metrics (Measured Performance, Outcomes & Statistics) • Rebates • Rebates earned since transition in 11/08 to Q1 2010 total over $12.95M • FY09 Rebates totaled over $10.4M • Increased rebates from Q1 2009 to Q1 2010 by $55k (2.7% increase) • Convenience Checks • CCSC’s goal to reduce the use of convenience checks is 25% for FY11 • Fleet Tax Recovery ($975k as of August 2010) • Travel goal is to have the delinquent fee at 2% (or below) for FY11

15. CCSC UpdateProgram Updates • A-123 Update/Overview • AgLearn • Transition of policy training for all business lines from WBT to AgLearn • Travel policy training transfer complete • Purchase & Fleet policy training transfer in process • Alerts • Event Driven Notifications (EDN) • Visa IntelliLink • Currently using it at a high-level at CCSC for fraud detection • Agency use of IntelliLink will be decided at the APC level

16. CCSC UpdateProgram Updates • Purchase Policy Updates • DR 5013-6 • Check Waiver Process • Receipt and Acceptance Policy • Telecommunications • Travel Policy Updates • DR 2300 • Default Credit Limit • Restart of Salary Offset • Fleet Policy Updates • DR 5400-006 • Card Receipt Process • Use Logs • Usage Monitoring

17. Questions