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Florida surplus lines service office

Explore the performance data of the Florida Surplus Lines Service Office from 2002 to 2008 in terms of premiums, revenues, expenses, employee satisfaction, customer service, compliance reviews, education, and insurer services.

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Florida surplus lines service office

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  1. Florida surplus lines service office 2009 Budget Presentation

  2. By the Numbers Premium, Revenues, & Expenses

  3. Florida Premium 2002-2007

  4. A Comparison: Service Fee Revenue & Budget

  5. Percent of Salary to Premium

  6. Full-Time Employees 2002-2007

  7. Percentage of Employees who seriously considered leaving for another job within 6 months of survey

  8. Employee Satisfaction Rating

  9. Percent of Budget Spent 2002-2007

  10. Member Agents

  11. Agent Policies Submitted

  12. IPC Policies Processed

  13. Variance Analysis: Taxes Collected (Cumulative)

  14. Compliance Review: Taxes Collected (Cumulative)

  15. Compliance Review Score

  16. Agent Services (2007) • The Service Office processed 1,200,427 policy transactions • Received and processed more than 3,500 Quarterly Report Affidavits • The Compliance Review Program scheduled and distributed reports to 167 Agents with an overall industry compliance rate of 93.8% • The Service Office distributed 152 New Agent Packets

  17. Education & Information Services (2007) • Delivered five continuing education courses taught around the state to 206 attendees. • The Service Office filed more than 800 continuing education hours with DFS for students completing classroom and online classes. • The Service Office enrolled 129 students into its online education program. • The Service Office distributed nearly 9,000 informational items • Completed and distributed 25 combined electronic news (eNews) and alert news (eAlert) bulletins • Posted 66 different industry related news items to website

  18. Financial & Insurer Services(2007) • Accounting Data • Total Agent Invoices Processed: 12,468 • Total IPC Submissions Processed: 19,604 • Total Amount Billed for Taxes: $211,200, 469 • Total Amount Bill for Assessments: $57,850,310 • Variance Analysis • The Variance Program identified 261 unreported policies with $98,320,389 in premium. • Insurer Services • 2,424 submissions were received • 539 insurer financials were posted • Six applications were reviewed and sent to the Office of Insurance Regulation for Approval

  19. 2008 Customer Satisfaction & Importance Ratings of Services

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