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ITServ (IT Support Services)

ITServ (IT Support Services). Area s of services. Campus network Internet services Multimedia services Support to On-line Student Information System (SIS) Helpdesk Network/System Security. Campus network services.

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ITServ (IT Support Services)

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  1. ITServ(IT Support Services)

  2. Areas of services • Campus network • Internet services • Multimedia services • Support to On-line Student Information System (SIS) • Helpdesk • Network/System Security

  3. Campus network services • Services to Campus backbone network linking academic/administrative and residential buildings • LAN connections to residential buildings • Maintenance of all wireless access points (class and meeting rooms, AITCC) • Dial-up services 023400350: E1 line (56K), 30 lines 025246444: 33.6K, 30 lines

  4. Internet services • World wide Internet access • Email services • Hosting Institute’s webs • Personal web (http://web.ait.ac.th/~username) • FTP services for commonly free software (ftp://ftp.ait.ac.th, available from campus only)

  5. I2 Internet (commercial) UNINET 10M 9.5M Science Park AIT 1.5M 1G 1M KSC THAISARN AI3 3M APAN CSLoxinfo

  6. Multimedia services • Multimedia Lab for producing multimedia content • Live broadcast of events • Multimedia archive • Campus channels • E-learning Accessible from http://www.mmserv.ait.ac.th/

  7. Student Information System (SIS) An on-line system for students to • View/update your personal information • Register courses • View grade and transcript • View course catalog and courses offered • Evaluate courses • View financial related information Accessible from https://sis.ait.ac.th/ and use your email password to login

  8. Access points • Computer labs in Schools/Field of Studies • Every dorm room • Every AITCC room • Wireless: Every class room, AITCC’s lobbies/conference rooms • Dial-up (0-23400350, 6444 or 0-25246444)

  9. User authentication • Login name (SIS, email, dial-up): ststudent-id (e.g. st100322) • Password (keep confidential, change regularly) Email address FirstName.LastName@ait.ac.th OR LoginName@ait.ac.th

  10. Mailing lists • students@ait.ac.th (automatically subscribed) • sustudents@ait.ac.th (maintained by AITSU) http://listserv.ait.ac.th/mailman/listinfo/sustudents

  11. Helpdesk services • Hot-line Technical Support • First level of users’ problem solving and support • On-line support also available • Single interface between users and ITServ • End-user training ITServ, Room 105 or 104A, Tel. 6082 Email: helpdesk@ait.ac.th URL: http://itserv.ait.ac.th/helpdesk/

  12. Network/System Security services Network/System Protection • Local Windows update (wuserv.ait.ac.th) • PC Anti virus (avserv.ait.ac.th) • Mail anti virus and Anti spam • Security warning and awareness

  13. AUP: Acceptable Use Policy • Define the acceptable use of IT and Internet facilities provided by the Institute • Binding agreement which has to accept • Available from http://itserv.ait.ac.th/helpdesk/aup/ • Explained in details in http://itserv.ait.ac.th/helpdesk/aup/AUP_Presentation_Online.pdf

  14. AUP Objectives • IT/Internet resources are expensive: Ensure that those resources are used for academic purposes only • Ensure fair use of limited resources: Nobody monopolizes usage of those resources • Protect privacy • Uphold ethics, rules and laws

  15. Alternative Internet access • AUP is not imposed but Thai legislation still applies • Type of connection: ADSL 256K/128K (use telephone line) • Paid service: 450 Baht/month, including modem rental (invoice issued every month, pay in advanced), installation charge: 150 Baht (one time charge) • On-line registration: http://itserv.ait.ac.th/helpdesk/ and click ADSL Registration

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