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Comprehensive IT Support Services at AIT: Connectivity, Security, and Student Assistance

ITServ at AIT offers a wide array of support services to enhance the academic experience. From campus-wide network and internet services to multimedia content production, we facilitate seamless communication and learning. Our online Student Information System (SIS) allows students to manage their academic profiles, course registrations, and financial information. With dedicated helpdesk services for technical support, network security, and various internet access options, we ensure that all users have reliable resources to support their educational journey.

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Comprehensive IT Support Services at AIT: Connectivity, Security, and Student Assistance

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  1. ITServ(IT Support Services)

  2. Areas of services • Campus network • Internet services • Multimedia services • Support to On-line Student Information System (SIS) • Helpdesk • Network/System Security

  3. Campus network services • Services to Campus backbone network linking academic/administrative and residential buildings • LAN connections to residential buildings • Maintenance of all wireless access points (class and meeting rooms, AITCC) • Dial-up services 023400350: E1 line (56K), 30 lines 025246444: 33.6K, 30 lines

  4. Internet services • World wide Internet access • Email services • Hosting Institute’s webs • Personal web (http://web.ait.ac.th/~username) • FTP services for commonly free software (ftp://ftp.ait.ac.th, available from campus only)

  5. I2 Internet (commercial) UNINET 10M 9.5M Science Park AIT 1.5M 1G 1M KSC THAISARN AI3 3M APAN CSLoxinfo

  6. Multimedia services • Multimedia Lab for producing multimedia content • Live broadcast of events • Multimedia archive • Campus channels • E-learning Accessible from http://www.mmserv.ait.ac.th/

  7. Student Information System (SIS) An on-line system for students to • View/update your personal information • Register courses • View grade and transcript • View course catalog and courses offered • Evaluate courses • View financial related information Accessible from https://sis.ait.ac.th/ and use your email password to login

  8. Access points • Computer labs in Schools/Field of Studies • Every dorm room • Every AITCC room • Wireless: Every class room, AITCC’s lobbies/conference rooms • Dial-up (0-23400350, 6444 or 0-25246444)

  9. User authentication • Login name (SIS, email, dial-up): ststudent-id (e.g. st100322) • Password (keep confidential, change regularly) Email address FirstName.LastName@ait.ac.th OR LoginName@ait.ac.th

  10. Mailing lists • students@ait.ac.th (automatically subscribed) • sustudents@ait.ac.th (maintained by AITSU) http://listserv.ait.ac.th/mailman/listinfo/sustudents

  11. Helpdesk services • Hot-line Technical Support • First level of users’ problem solving and support • On-line support also available • Single interface between users and ITServ • End-user training ITServ, Room 105 or 104A, Tel. 6082 Email: helpdesk@ait.ac.th URL: http://itserv.ait.ac.th/helpdesk/

  12. Network/System Security services Network/System Protection • Local Windows update (wuserv.ait.ac.th) • PC Anti virus (avserv.ait.ac.th) • Mail anti virus and Anti spam • Security warning and awareness

  13. AUP: Acceptable Use Policy • Define the acceptable use of IT and Internet facilities provided by the Institute • Binding agreement which has to accept • Available from http://itserv.ait.ac.th/helpdesk/aup/ • Explained in details in http://itserv.ait.ac.th/helpdesk/aup/AUP_Presentation_Online.pdf

  14. AUP Objectives • IT/Internet resources are expensive: Ensure that those resources are used for academic purposes only • Ensure fair use of limited resources: Nobody monopolizes usage of those resources • Protect privacy • Uphold ethics, rules and laws

  15. Alternative Internet access • AUP is not imposed but Thai legislation still applies • Type of connection: ADSL 256K/128K (use telephone line) • Paid service: 450 Baht/month, including modem rental (invoice issued every month, pay in advanced), installation charge: 150 Baht (one time charge) • On-line registration: http://itserv.ait.ac.th/helpdesk/ and click ADSL Registration

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