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Streamline Your Technical Support with MyTechDesk Work Order Management System

MyTechDesk is a web-based work order management system developed by the Technology Services division of Imperial County Office of Education. It allows you to track service requests from start to finish with ease. Customize categories, create portals for support staff, and generate tailored reports. Gain insights through quick statistics on completed tickets, track time spent on incidents, and enable end-users to submit requests. Enjoy the convenience of user notifications and a secure login process. Elevate your support operations today!

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Streamline Your Technical Support with MyTechDesk Work Order Management System

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  1. MyTechDesk is a Web-based work order management system developed and operated by the Technology Services division of Imperial County Office ofEducation.

  2. This system provides the ability to: • Track service requests from start to completion • Quick and easy to set-up • Define your own categories, groups and locations • Create Portals for support staff • Audit trail of responses • Generate customized reports • View quick statistics on completed tickets • Track time spent on each incident • Allow end-users to become requestors • End-user notifications

  3. Account Info • Usernames: firstlast • Example: Alexis Lee is alee • Password: 12345 • Change your Password upon Log-in

  4. For future reference: EC website> library> mytechdesk

  5. Video • To Submit a Technical Support Request Ticket

  6. Video • Check the Status of a Technical Support Request Ticket

  7. Video • Change Profile Information or Password

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