COMMUNITY-BASED ORGANIZATIONS:BASICS OF PROGRAM DESIGN Working Families Success Network Conference November 7, 2013
Financial Opportunity Center Model Improves family financial stability Intentionally integrates 3 services Employment placement Financial coaching Income supports Outcomes Increases in Net income Increases in Credit score Long term job retention Increases in Net worth
Community-based organizationsbasics of program design Presented by: Pauline Sylvain, North Lawndale Employment Network Ellen Ray, Center for Changing Lives
Who we are • Pauline Sylvain, Program Director • Center for Working Families, a program of North Lawndale Employment Network (NLEN) • NLEN’s mission is to improve the earnings potential of North Lawndale residents through innovative employment initiatives that lead to economic advancement and an improved quality of life. • Ellen Ray, Executive Director • Center for Working Families model is embedded into Center for Changing Lives (CCL) • CCL’s mission is to provide comprehensive support to community residents at-risk of or experiencing homelessness or housing instability so they may obtain and maintain permanent housing.
Cbo program Design Considerations • When to design (and revisit) program flow • How process reinforces staff/service integration • What practices build a team-wide understanding • How to use data to inform flow and design • How to encourage conversations about finances Design/Flow as logistics vs. Design as an expression of service methodology & organizational values
Logistics vs. Identity If your flow or design is all about mechanics, the process ends when you put it on paper. BUT If your flow or design illustrates your beliefs about change and your values as an organization, then it becomes ALIVE. Living flows can help us do the work more effectively, efficiently and collaboratively.
Logistics vs. Identity Some questions to ask at the start: How does change happen? Who’s responsible for the change process? How do we balance our needs and our clients? What is that nature of our service relationship? What do we believe about what services are valuable? (and which are not?) How do clients move through our programs currently? What values or beliefs does that movement evidence? Where do our current programs intersect? What does that say about our values or beliefs?
Timing • When to design (and revisit) program flow • Flow first – At start-up and at intro of new elements • Tweak the flow/visual representation • Solicit and incorporate feedback • Review at common evaluative spaces Integration and collaboration • How process reinforces staff/service integration • Changing people vs. changing process • Coupling or connecting services • Balancing Desirable, Needed & Mandatory Services • Reinforcing Practices (data review, integration mtgs)
Model Rationale • What practices build a team-wide understanding • Cross Training • Coaching and Financial Content • Inter-disciplinary meetings • CWF staff in external departmental meetings Data informed • How to use data to inform flow and design • Own one system as yours! • Review it together • Identify successes and challenges • Foster retention or reengagement strategies
Talk about money • How to encourage conversations about finances • Coach from the start • Many financial touches • Understand your culture/client’s culture • Be willing to go “there” (including to your own) • Share the rationale Client Need & Organization values • How to create a design as unique as you are! • Who are your clients and what do they need? • What are your organization values? • Is your design accessible, culturally competent, and responsive? • Where are the places you can take a risk?
AE1 Eligibility and Crisis Screening Emergency Fund & ACA Walk-Ins Only Appt: Income Supports with Case Manager IC Appt: Intake with Intake Worker and ACA Walk-In Services External Referrals for Crisis Services: Emergency Food Shelter & Interim Housing Emergency Medical or Mental Health Care Orientation (1 hour) AE2 Job Readiness Workshop EW Appt: Housing and Financial Coaches FC CFA Appt: Housing and Financial Coach FC Visit: Resource Room RR CFA Intensive Case Management Housing Placement Homeless Prevention Credit & Asset Building Appt: Employment Coaches EC Job Placement Center for Changing Lives Revised Spring 2013
Appt: IS Coach Computer Class Financial Appt: Fin. Coach Income Supports CFA UWI (5 weeks) Orientation U-Turn Permitted Urban Weatherization (UWI) U-Turn Xpress CFA Assessment Visit: Resource Room U-Turn Permitted (4 weeks) U-Turn Xpress (1 weeks) North Lawndale Employment Network CFA CFA Creating a Community That Works CTA Moving Forward Job Placement (Subsidized and Unsubsidized) Meet with Job Developer