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Reviewing and Changing the Training Plan

Reviewing and Changing the Training Plan. Lindsey Mason , ICT Co-ordinator Shelagh McCrae, ICT Officer. Dumfries and Galloway Libraries, Information and Archives. (Ewart Library Cybercentre). Training Plan. TNA - ICT element delivered in-house Ewart Library Cybercentre 2 ICT Officers

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Reviewing and Changing the Training Plan

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  1. Reviewing and Changing the Training Plan Lindsey Mason , ICT Co-ordinator Shelagh McCrae, ICT Officer Dumfries and Galloway Libraries, Information and Archives

  2. (Ewart Library Cybercentre)

  3. Training Plan • TNA - ICT element delivered in-house • Ewart Library Cybercentre 2 ICT Officers Expertise in delivering quality training. ECDL accredited testing centre in 1999 MOUS authorised testing centre in 2001. Some courses delivered in partnership with college. NOF funded IITT certification for 2 ICT Officers last year. ECDL Modules courses 1, 2 and 7 delivered in year 1

  4. Training Plan • Supplementary Funding • Temporary ICT Officer • Co-ordinated and delivered ICT element of training plan • Delivered tutor led courses based on Modules 1,2 and 7 of ECDL. • Provide some support in branches if required. Money?

  5. Review of Year 1… • Training monitored and evaluated throughout year • Course evaluations and feedback from staff • Professional staff meetings • Cascade Briefings

  6. Review of Year 1…Problems • Foot and Mouth Disease outbreak • Staff involved in emergency planning • No travel unless absolutely necessary • Staff motivation • Lack of time to practice • Preferred learning styles • Geography of area means huge travel costs

  7. Review of Year 1… • How did we cope? • Training moved out to servicepoints – included CBTand visits from ICT Officer • ECDL satellite testing centres • Weekly cascade briefings – small chunks of learning

  8. Lessons Learned… • Motivation - encourage responsibility for own learning • Training logs • Tests not compulsory – learning is! • Change way training is delivered post-review • Courses not enough to allow everyone to gain skills and to pass ECDL module tests.

  9. Lessons Learned… • Practice time - managed in servicepoints with support from ICT Officer • Fast Track – “Buddying” helps motivation • Coaching/Mentoring skills training helps staff and public • Staff have different preferred learning styles • One to one support • CBT • Self paced • Group workshops

  10. The Future • Use funding more effectively • Learning undertaken in each servicepoint • Everyone has role to play (Area/Group Librarians) • Extend temp. ICT Officer: 3 levels of support • manage within normal work pattern • Cover from CSU/ICT Officer • Bring in relief staff (single manned)

  11. The Future • Install computer in branches for training away from public where possible • NetG – Public and Staff? • Satellite testing Centres (ECDL) • People’s Network Infrastructure • Newsletter/Online discussion groups/Helpline

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