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Introduction to Information Systems

Introduction to Information Systems. Third Edition. Chapter 1. Information Systems and People. Learning Objectives. Role of IS in organizations Three characteristics of valuable information Four components of IS MIS research areas Examples Ethical questions. IS in Action.

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Introduction to Information Systems

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  1. Introduction to Information Systems Third Edition Chapter 1 Information Systems and People

  2. Learning Objectives • Role of IS in organizations • Three characteristics of valuable information • Four components of IS • MIS research areas • Examples • Ethical questions

  3. IS in Action Dancing with the Stars Hurricane Sandy Walmart

  4. Organizations and IS • Operations management • Customer interactions • Decision making • Collaboration on teams • Competitive advantage • Individual productivity

  5. 1. Managing Operations • Functions to deliver goods and services • Compliance • Industry-specific operations

  6. 2. Customer Interactions CRM systems build and maintain relationships Web-based front offices and online self-service

  7. 3. Making Decisions Data-driven decision making Business intelligence

  8. 4. Collaborating on Teams Social networks Online communities

  9. 5. Competitive Advantage Competitive advantage Businesses and nonprofit organizations

  10. 6. Individual Productivity Computer software Electronic devices

  11. Nature of Information Data Information Knowledge

  12. Information Value Timeliness Accuracy Completeness

  13. IS Components People Technology Processes Data

  14. 1. People Leaders Managers and staff Information technology team User-generated content

  15. 2. Technology Hardware Software Telecommunications

  16. 3. Processes • Set of activities to achieve task • Business process management

  17. 4. Data • Raw ingredient for every information system • Converted into digital format, integrated, and shared across systems

  18. IS Discipline • Development • Organizations • Individuals • Groups • Markets

  19. IS in Business Marketing Finance HR Sales Manufacturing Entrepreneurship

  20. IS in Nonprofits and Government Fund-raising Updates Micro-volunteering

  21. IT Department • Chief Information Officer (CIO)

  22. Collaborating on IS

  23. Productivity • Your own productivity • Role of IT

  24. Ethical Issues Privacy Crisis management Reputation

  25. Summary Role of IS in organizations Three characteristics of valuable information Four components of IS MIS research areas Examples Promises, perils, and ethics

  26. Nasdaq OMX Case • Electronic trading exchange • Competes on speed • Risks

  27. Twitter Case • Emergency response • Use and enhancements • Challenges

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