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Maximizing Quality Control Standards in Manufacturing Operations Management

Explore key concepts including Six Sigma, Statistical Quality Control, and Lean Manufacturing to enhance production processes in the manufacturing sector. Learn about Baldridge Awards and ISO standards for achieving world-class goods and services.

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Maximizing Quality Control Standards in Manufacturing Operations Management

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  1. Nickels Cover Nickels McHugh McHugh

  2. Chapter Producing World-Class Goods and Services 9 9-2

  3. The Production& Operations Process Inputs Output Conversion Process Manufacturing UB’s Dry Cleaners Service

  4. OperationsManagement Functions • Facility Location • Facility Layout • Quality Control • Baldridge Award • ISO 9000/ISO 140000

  5. Emerging AsianIndustrial Producers • China • Korea • Taiwan • Thailand • Malaysia • Philippines • Source: J.P. Morgan, Business Week, Bureau of Economic Analysis

  6. Quality Control Standards • Six Sigma () Quality • Statistical Quality Control (SQC) • Statistical Process Control (SPC) • Deming Cycle • Quality Function Deployment (QFD) • Baldridge Award • ISO 9000/14000/19011:2002

  7. Manufacturing Sector Operations Management • Form Utility • Manufacturing Processes • Assembly Process • Continuous Process • Intermittent Process • Materials Requirement Planning • Enterprise Resource Planning • IT/Customer-Relationship Marketing

  8. Just-In-Time (JIT) Inventory Internet Purchasing Flexible Manufacturing Lean Manufacturing Mass Customization Competing in Time Technology Assisted Computer-Aided Design (CAD) Computer-Aided Manufacturing (CAM) ModernProduction Techniques

  9. Productivity Challengein the Automobile Industry PRODUCERLABOR HOURS PER CAR Toyota 21 Hours Honda 22 Hours General Motors 26 Hours Ford 27 Hours Daimler/Chrysler 31 Hours Source: Harbour & Associates, Center for Automotive Research

  10. Control Procedures • Program Evaluation & Review Techniques (PERT) • Critical Path Method (CPM) • Gantt Chart

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