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Nickels McHugh McHugh

Nickels Cover. Nickels McHugh McHugh. Chapter. Producing World-Class Goods and Services. 9. 9- 2. The Production & Operations Process. Inputs. Output. Conversion Process. Manufacturing. UB’s Dry Cleaners. Service. Operations Management Functions. Facility Location

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Nickels McHugh McHugh

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  1. Nickels Cover Nickels McHugh McHugh

  2. Chapter Producing World-Class Goods and Services 9 9-2

  3. The Production& Operations Process Inputs Output Conversion Process Manufacturing UB’s Dry Cleaners Service

  4. OperationsManagement Functions • Facility Location • Facility Layout • Quality Control • Baldridge Award • ISO 9000/ISO 140000

  5. Emerging AsianIndustrial Producers • China • Korea • Taiwan • Thailand • Malaysia • Philippines • Source: J.P. Morgan, Business Week, Bureau of Economic Analysis

  6. Quality Control Standards • Six Sigma () Quality • Statistical Quality Control (SQC) • Statistical Process Control (SPC) • Deming Cycle • Quality Function Deployment (QFD) • Baldridge Award • ISO 9000/14000/19011:2002

  7. Manufacturing Sector Operations Management • Form Utility • Manufacturing Processes • Assembly Process • Continuous Process • Intermittent Process • Materials Requirement Planning • Enterprise Resource Planning • IT/Customer-Relationship Marketing

  8. Just-In-Time (JIT) Inventory Internet Purchasing Flexible Manufacturing Lean Manufacturing Mass Customization Competing in Time Technology Assisted Computer-Aided Design (CAD) Computer-Aided Manufacturing (CAM) ModernProduction Techniques

  9. Productivity Challengein the Automobile Industry PRODUCERLABOR HOURS PER CAR Toyota 21 Hours Honda 22 Hours General Motors 26 Hours Ford 27 Hours Daimler/Chrysler 31 Hours Source: Harbour & Associates, Center for Automotive Research

  10. Control Procedures • Program Evaluation & Review Techniques (PERT) • Critical Path Method (CPM) • Gantt Chart

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