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Gung-Ho: Improve Your Customer Experience Management

GungHo not only solves the problem of a dissatisfied customer but also eliminates the problems that may arise in future. This user friendly and a completely flexible device is the simplest way to gather customer feedback, and improve your customer experience survey. This device helps to identify the customer's requirements as well as his likes and dislikes. For details visit https://vidasalv.com/gungho/.<br>

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Gung-Ho: Improve Your Customer Experience Management

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  1. Gung-Ho! • The Smart Customer Feedback Solution by • Vida Salvateur International Pvt Ltd

  2. About the Company We started in June 2017 with a goal in mind of solving the pressing issues by leveraging the power of cutting edge technologies like IoT & AI. This vision was supported by Govt. of India & we were recognised as an Impactful Startup by the Department of Industrial Policy & Promotion in year 2018. The company is backed by Govt. of Gujrat, Govt. of Karnataka & Industry Veterans. The Management team has a Combined Industry Experience of over 50 years with right mix of Youth, Skills & Experience. Currently it has 18 employees & based out of India.

  3. Our Team Prateek Kumar CEO & FOUNDER B.Tech from DCE, 4th Startup since age 12 Expert in IoT & Hardware Design Dr.ManojKumar CTO & ARCHITECT Ph.D.(IITD) M.E. (IISc), Expert in AI, Distributed Systems & Application Architecture Design Venugopal Gupta MENTOR MBA from INSEAD, Author of Business Parables & leading Business Articles Director at Toilet Board Dr. Deepika Saxena MENTOR President & Director at NetEdge Computing Solutions, USA Expert in Scalable System Design KanikaPateriya CIO B.Tech (CS), VCP, AWS Certified SysOp Administrator Expert in IT Design & Deployment

  4. Problem Statement Designing a Customer feedback capturing mechanism that is non-intrusive & seamless for gauging the service satisfaction level in real time for improving the service quality. The system should not only alert the stakeholders on time incase of an dissatisfied customer but also should be capable enough of finding out the root cause of the dissatisfaction for avoiding it in future.

  5. Value Proposition • A complete non-intrusive yet seamless way of capturing the customer feedback in real time. • Enabling quick escalation to remove the root cause for declining satisfaction level. • GungHo not only solves the problem of a dissatisfied customer but also eliminates the problems that may arise in future. • Helps improve overall customer experience thereby making every Customer feel like a King, resulting in increased Customer Retention.

  6. Optimising Customer Satisfaction Locations Measured Real Time Reports Hierarchical Control of Reports & Real time Update of Questions A Complete Dashboard with role based access for viewing reports & consolidated reports with ability to change the questions on devices in a single click across the Centers. An Array of Devices that seamlessly capture the feedback on completely wireless system with Customizable Text on LCD for updating questions in Real time. Viewing & Division of reports as per Role Based Access

  7. Key Points Extremely simple Feedback System with just 4 buttons & 1 screen. Change the questions on the screen wirelessly from anywhere in the world from one single device to a batch of devices with one click. Discover root cause of dissatisfaction easily in short span of time. Escalate & alert the stakeholders on time to take corrective actions. Generates meaningful & hierarchy based reports to drive insights resulting in resource optimization.

  8. Key Points AL/ML based backend for suggesting questions to be displayed that matters. Completely Wireless & Accessible from anywhere in the World. APIs available for integration with the Company’s Internal Dashboard. Quick Setup time, No Resource needed.

  9. Resources Required & The Plan We don’t need any resources as we are technologically Complete. We just need a local Sim card to make the system live. Our long term plan is to build a complete end to end system where instead of API integration with the client system we build the complete system for them which includes Billing, Human-less Service Centers.

  10. Thank You

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