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Building Strong Customer Relationships and Ensuring Satisfaction

This training session by Tony McDermott emphasizes the importance of building meaningful relationships with customers. It highlights how to gauge customer happiness and the necessity of open communication to avoid surprises. By adopting a new mindset focused on customer satisfaction, businesses can enhance their service quality. The relationship with the customer is akin to showmanship, where genuinely caring for their needs is crucial for mutual satisfaction. Learn effective strategies to connect with customers and recognize the signs of their happiness.

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Building Strong Customer Relationships and Ensuring Satisfaction

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Presentation Transcript

  1. Tony Mc Dermott Training Advisor

  2. Building A Relationship With The Customer • How do you know if the customer is happy • ASSUME • Tell them, so no surprises • If they are happy so are you, visa versa • We need to change our ways of thinking when it comes to customer’s satisfaction • It is like showmanship • You must care about customer needs

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