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Bernie Tennant Training Coordinator University of Windsor

The Computer Literacy Skills (CLS) program at the University of Windsor provides the necessary tools for the university community to effectively utilize campus computing systems and productivity software. This program incorporates features of both pedagogy and andragogy to meet the diverse needs of adult learners. The program offers voluntary workshops, department-specific workshops, and various training options including instructor-led workshops, Microsoft Interactive Training, and e-learning. The program has shown significant improvements in workshop participation and effectiveness.

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Bernie Tennant Training Coordinator University of Windsor

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  1. Bernie TennantTraining CoordinatorUniversity of Windsor

  2. Outline • Computer Literacy Skills (CLS) • Instructional Design • CLS – now • CLS - future

  3. Computer Literacy Skills • Provides all members of the University community with the tools necessary to gain the confidence and experience to effectively use campus computing systems and productivity software.

  4. OUCC 2004 • Training • John Levay • Acting Director of Information Technology (Brock) • Eugene Siciunas • Director, Computing and Network Services (University of Toronto) • John Marrazzo • JM Associates

  5. Campus Survey • Campus surveyed on IT Training needs in Fall 2001 • Instructor Led workshops were preferred delivery method. • Combination of CBT and instructor led training was an ideal solution. • High needs training…

  6. Training Retention • Listening • 5% • Activity • 70% • Teaching • 90% Do not waste the learners time. Training must be effective.

  7. Pedagogy • Instructor has full responsibility for: • making decision about what will be learned. • how it will be learned. • when it will be learned. • If it has been learned. • Instructor directed education.

  8. Andragogy • Andragogy assigns the instructor responsibility for creating a learning environment that is facilitates the needs of an adult learner. • Adults are self directed/discovery • Task oriented • Immediate relevance

  9. Andragogy, Pedagogy and CLS • The Computer Literacy Skills program incorporates features of both pedagogy and andragogy.

  10. CLS Mandate • Establish a campus wide IT training program • Incorporate various training methods • Accommodate competency levels

  11. CLS - Now • Voluntary workshops are delivered in 90 minute units over the lunch period. • Attendance is ~ 70% staff, 20% staff, 10% faculty. • Departmental specific workshops. • Staff, faculty or student centred.

  12. Available Workshops • Microsoft Windows XP • Microsoft Word 2002 • Microsoft Excel 2002 • Microsoft PowerPoint 2002 • SPSS 11.5 • Lotus Notes • Web Development • Class Record

  13. Training Options • The CLS program has three components that can be used independently or to supplement one another. • Instructor Led Workshops • Microsoft Interactive Training • E-learning

  14. The First Year… • Instructor Led Workshops • Over 100 workshops delivered to 1000 participants • E-learning • 180 current registrants

  15. Pros • Workshop participation increased by ~ 400% over the previous year. • Workshop feedback indicated that 92% of participants “Strongly Agreed” that the workshops were effective • Delivered departmental specific workshops to six departments.

  16. Improvements • Create effective communication methods on campus. • Deliver workshops on sliding schedules to meet the greatest number of possible participants. • Create an environment of training on campus.

  17. A Campus Wide Initiative • ITS and HR. • Campus Wide Training Program. • HR develops requisite IT skills for employment positions. • IT develops workshop training plan. • HR maintains individual training record for employees.

  18. Course Template

  19. Certificate Template

  20. Summary • Design training to meet the needs of clients. • Create a training environment on campus.

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