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Information Technology Services

Information Technology Services. ITS Update to UMG Thursday 22 nd April 2010 Alison Trpevski – Associate Director Client Services – ITS. Key ITS Projects & Initiatives. Network improvements & Upgrades Network Futures Study – assessing academic and research reqts

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Information Technology Services

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  1. Information Technology Services ITS Update to UMG Thursday 22nd April 2010 Alison Trpevski – Associate Director Client Services – ITS

  2. Key ITS Projects & Initiatives Network improvements & Upgrades Network Futures Study – assessing academic and research reqts New Central firewall and email gateway – security,reliability, SPAM & Virus filtering Improving network speed, capacity and reliability (ie Albany link) EduRoam Wireless network upgrade Internet usage monitoring Lectopia transition to ITS / CATL Audio Visual – lecture capture devices, video linking of Clews & Ross Central Service Desk Email services Student Email – Google Apps ECS - Central Email & Calendaring Service

  3. Key ITS Projects & Initiatives • Business System Upgrades – Alesco, Peoplesoft, Maximo, Cardax (security system), Enforceit (Parking system) • Application Developments – Student Housing, Complaints Handling, Scholarship Database, Risk Management • Delegation Authorisation Review • Standard Operating Environment – SOE – for more effective desktop support and management • Policy & Planning team improving UWA-wide IT consistency and collaboration • Technical Architecture Board • Technical Contacts Group • Standards developed for Desktops, security, server rooms • Benchmarking against other Universities • Service Expansion – ICRAR Support, Public Entities, Currie Hall

  4. Internal ITS Review • 7 year cycle for administrative unit reviews • ITS review in July • Client Surveys to be distributed by IRU shortly • Invitation for submissions / feedback regarding ITS service

  5. New Appointment University Librarian and Director, Information Management Dr Mary Davies (Deputy Chief Information Officer and Director of Research & Learning Support at King’s College, London)

  6. ECS Benefits • Improved communication • Common shared staff address lists • Share distribution lists for group communications • Shared calendars for more effective meeting scheduling • Ability to co-ordinate booking rooms and other resources • Synchronisation with mobile PDA devices • Effective filtering for SPAM and viruses • Automatic provisioning for new staff • Easy to use administration tools for remote management • Pheme password synchronisation • One system, one support structure – reduced costs • Local IT staff can focus on your business needs • Improved reliability and resilience

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