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Enhancing IT Services: PeopleSoft Upgrade, Website Redesign, and Academic Innovations

In October 2010, our IT vision focuses on providing exceptional technology services and customer support. We are committed to enhancing our infrastructure and administrative applications. Key initiatives include the PeopleSoft 9.0 upgrade to improve navigation and features in the Online Student Center, the redesign of our website to improve user experience, and the development of multimedia-equipped classrooms. We prioritize effective communication and collaboration to ensure that we meet our goals and cater to the needs of our academic community.

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Enhancing IT Services: PeopleSoft Upgrade, Website Redesign, and Academic Innovations

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Presentation Transcript

  1. Information Technology Services Administrative Applications Infrastructure Academic Applications Customer Support

  2. Agenda • IT Vision • PeopleSoft Upgrade • Web Site Redesign • Happy Campus Update • IT Organization – who does what? • The List is The List • Feedback for IT AGC October 2010

  3. Information Technology Vision ITwill provide expertise, value and world-class customer service for information technology initiatives. How to accomplish? • Collaborate on exceptional solutions • Communication – with customers, within IT, and to help provide effective training on the solution • Commitment to offer best in class support AGC October 2010

  4. PeopleSoft Upgrade • 9.0 Upgrade Enhancements • Improved menus and navigation • Query tool improvements • Enhanced Online Student Center Features • Academic Advising/Degree Audit improvements • More Flexibility in Designing Transcript • Communication Generation • Population Selection • Work has already started • Go Live – April 2011 AGC October 2010

  5. Web Site Redesign • Phase 1 go live in January • New look • New Navigation • Improved Search • What is Migrated • New Content Management System (CMS) • Phase 2 • Internal GRCC content yet to be migrated • CARP and other systems AGC October 2010

  6. Happy Campus • Total Classrooms with multi-media systems: 260 • Classrooms added this summer: 56 • Classrooms getting upgraded this summer: 48 AGC October 2010

  7. IT Organization • Administrative Apps • PeopleSoft • Document Imaging • R25 • Customer Service • Help Desk (CSC) • Desktop Support • Account Provisioning • Media Technologies • Production Requests • Classroom Multi-Media • College Channel • Academic Apps • Blackboard • RaiderCard • CARP • Web Site • Infrastructure • Facilities (closets) • Network – data/voice • Servers • Database • Enterprise Storage • Imaging/Virtualization AGC October 2010

  8. Life Cycle Replacement The List is The List AGC October 2010

  9. Feedback AGC Feedback for IT? Questions?? AGC October 2010

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