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Managing Performance

Managing Performance. Performance. ????. ????. Vital for good Performance. ????. ????. Be specific about goals and targets to be attained. Establish a clear responsibility structure. Enforce performance driven behaviour. Per formance. Organise information transparancy.

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Managing Performance

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  1. Managing Performance Inholland University The Netherlands

  2. Performance Inholland University The Netherlands

  3. ???? ???? Vitalforgood Performance ???? ???? Inholland University The Netherlands

  4. Be specific about goals and targets to be attained Establish a clear responsibility structure Enforce performance driven behaviour Per formance Organise information transparancy Measure performance Inholland University The Netherlands

  5. What managing performance is about Inholland University The Netherlands

  6. Inholland University The Netherlands

  7. Be specificabout goals and targets tobeattained Inholland University The Netherlands

  8. Make sureyou have a strategy and make suretoexecuteit Inholland University The Netherlands

  9. Inholland University The Netherlands

  10. Inholland University The Netherlands

  11. Mission: • Wat do we do • What is our purpose • What value do we provide • Why is it we exist • (never completelyfulfilled) • An explanation: • https://www.youtube.com/watch?v=XtyCt83JLNY Inholland University The Netherlands

  12. Inholland University The Netherlands

  13. Whatdo we believe in ? • Whatdo we stand for? Basic values : https://www.youtube.com/watch?v=NCDlozomQiY Examples: • In our field tobe the preferredsupplierto allourcustomers • High level of service toourcustomers • Using frontlinetechnology • Creativity in findingtailor made solutions forourcustomers Inholland University The Netherlands

  14. Inholland University The Netherlands

  15. Vision: • Where are we going ? • What the future looks like ? Examples: • Toenlargeour marketshare • Todevelop new products / services • To enter new markets • Toimprove employee-turnover Inholland University The Netherlands

  16. Vision: - Long term (3 – 5 years) • Challenging • Realistic • Feasible, but with a lot of effort An explanation: https://www.youtube.com/watch?v=ioY-YSOKBtY Inholland University The Netherlands

  17. Inholland University The Netherlands

  18. Inholland University The Netherlands

  19. Strategicvision How to do it ? Ambition/ more specific What are the options? Inholland University The Netherlands

  20. Step 1 Specifying ambition

  21. BHAG’s • Organize the world's information and make it universally accessible and useful. • Democratize the automobile. • Change the worldwide image of Japanese products as poor quality; create a pocketable transistor radio. • A computer on every desk and in every home. • Connecting 5 billion people by 2015. • To be the best company in the world for all fields of family entertainment. Inholland University The Netherlands

  22. Step 2: How to attain ambitious financial goals

  23. Inholland University The Netherlands

  24. Step 3: Strategy mapping: How to attain financial goals /cause and effect

  25. Step 4: What are the options? What are the options ? External and internal environment Inholland University The Netherlands

  26. SWOT Your own qualities Market / Possibilities An explanation: https://www.youtube.com/watch?v=GNXYI10Po6A Inholland University The Netherlands

  27. Strategic vision How to do it ? Ambition/ more specific What options do we have ? Inholland University The Netherlands

  28. Step 5: How to do it? Looking for: How to do it? Competitive advantage Explanation: https://www.youtube.com/watch?v=S9O2oPbT3fs

  29. 5 choiceswe need to make • What will our economic model look like? • Whichcustomers will we serve, where and what will we providethem?(segmentation) • How can our organisation provide these customers? • What skills do we need to have in our organisation? • What is the portfolio of initiatives and their timing that we need to execute Result Competitive advantage Inholland University The Netherlands

  30. Strategymapping Inholland University The Netherlands

  31. Economic model = Value proposition • Uniquely meeting targetedcustomersneedswith • products and services • Differentiatingfromcompetition • Sustainable Inholland University The Netherlands

  32. Customer segmentation https://www.youtube.com/watch?v=ugIDVARaTNU Inholland University The Netherlands

  33. Value proposition: There might be thousands Although very different you could label them like Porter and Treacy and Wiersema did Inholland University The Netherlands

  34. Inholland University The Netherlands

  35. Inholland University The Netherlands

  36. Value propositionand customer Inholland University The Netherlands

  37. The strategymap: Outcome of the 5 choices

  38. An example: RICOH http://www.ricoh.com/about/company/ataglance/media_etc/02.html

  39. Ricoh: The green choice https://www.youtube.com/watch?v=SUIko8shZcQ The course on sustainability Inholland University The Netherlands

  40. Be specific about goals and targets to be attained Establish a clear responsibility structure Enforce performance driven behaviour Per formance Organise information transparancy Measure performance Inholland University The Netherlands

  41. Establish a clear responsibility structure Inholland University The Netherlands

  42. https://www.youtube.com/watch?v=e4JnE6FJp9o

  43. Structuring: • Dividingtasks (individuals andgroups) 2. Coordinatingdevidedtasks Inholland University The Netherlands

  44. Inholland University The Netherlands

  45. Mintzberg Mass production / Efficiency / Operational Excellence High quality/ complex but Routine/ Operational excellence Innovation / Productleader Flexibility / Niches / Customer intimacy Inholland University The Netherlands

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