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The Identity Protection PIN and the e-Authentication Programs

2014. The Identity Protection PIN and the e-Authentication Programs. Amy L Stanton Director, Office of Privacy & Information Protection. 2014 . IP PIN Program Growth. 2014. E-Authentication. E-Authentication Application Piloted in CY 2014 as part of two programs

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The Identity Protection PIN and the e-Authentication Programs

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  1. 2014 The Identity Protection PIN and the e-Authentication Programs Amy L Stanton Director, Office of Privacy & Information Protection

  2. 2014 IP PIN Program Growth

  3. 2014 E-Authentication • E-Authentication Application • Piloted in CY 2014 as part of two programs • Retrieving an original IP PIN • Requesting an IP PIN as part of the e-Authentication pilot program • Allows taxpayers to authenticate their identities using a higher level of authentication that was previously available through the telephone authentication process.

  4. 2014 E-Authentication • E-Authentication Application • In order to use the application, the taxpayer: • Logs into the application on IRS.gov • Completes a profile • Receive and input an authentication number via an e-mail address supplied by the taxpayer • Answers a series of tax and out of wallet (OOW) questions to complete their authentication and create their account

  5. 2014 IP PIN Program Information In order to provide more web based information regarding the IP PIN program IRS created 4 informational pages • General Information • www.irs.gov/uac/The-Identity-Protection-PIN-IP-PIN • FAQs • www.irs.gov/Individuals/Frequently-Asked-Questions-about-the-Identity-Protection-Personal-Identification-Number-(IP-PIN) • CP01A Information • www.irs.gov/cp01a • IP PIN Retrieval Information • www.irs.gov/getanippin

  6. 2014 IP PIN – TY 2013 Issues The following issues* were identified based on a sampling of the 11,500 calls that were made to IRS related to the IP PIN * The top 5 responses generated 75% of all sampled calls

  7. 2014 Retrieving a lost or misplaced IP PIN • Taxpayers may use the e-Authentication program to retrieve an IP PIN that was previously issued to them via CP01A • Once authenticated, the online application provides the taxpayer with their original IP PIN • The URL for this application is www.irs.gov/getanippin may be placed in software

  8. 2014 Retrieving the IP PIN

  9. 2014 Confusing the IP PIN and e-File PIN Taxpayers who electronically file tax returns are often confused by two PINs • 6 digit IP PIN • Used to authenticate the identities of identity theft victims and those who voluntarily request one • Issued by IRS by CP01A • 5 digit e-File PIN • Used to digitally sign a tax return • Issued by IRS using the e-File Pin application Taxpayers who contact the help desk, often don’t know the difference between the two PINS

  10. 2014 MFJ / Spousal Requirement Beginning in TY 2013, IRS began requiring the input of the IP PIN by all primary and secondary taxpayers who had an IP PIN requirement and e-filed their returns Taxpayers were sometimes confused regarding: • If the primary taxpayer received an IP PIN, does the spouse also need one and • If only the spouse received needed an IP PIN does the primary taxpayer need an IP PIN IRS is working to more clearly communicate the spousal requirement to taxpayers to decrease this frustration.

  11. 2014 Inability to locate the input area Currently, there is no consistency regarding the placement of the IP PIN within the many tax software interview processes. IRS does not have the authority to regulate the placement of the IP PIN within the tax software The IP PIN is currently placed: • In the beginning • In the middle • At the end

  12. 2014 The IP PIN Taxpayer Impact Taxpayer / e-File Impact: Telephone calls: • Confusing the IP PIN with the e-File PIN / Spousal Requirement / Location Problems • Approximately 1,800 calls were generated • Approximately 408 hours to resolve issues Return Rejects* / IP PIN missing: • IND 181 (Primary) 495,000 • IND 183 (Secondary) 75,000 *Rejects only, does not reflect the number of taxpayers impacted

  13. 2014 The IP PIN as a Digital Signature • Current programming allows the return to be digitally signed by one of three methods. • Authentication will only occur when the requirement for the highest level required is fulfilled

  14. 2014 The IP PIN as a Digital Signature Suggestion: • Treat the IP PIN as a digital signature • Move the IP PIN input area to the digital signature section of the interview • Only offer digital signature option(s) applicable to the taxpayer

  15. 2014 The IP PIN as a Digital Signature Taxpayer / e-File Benefits: • Digital signature at the highest level of authentication • Consistency in IP PIN placement • IP PIN users will be directly prompted • Less taxpayer burden and confusion • Reduced calls to software and IRS help lines • Decreased number of rejected returns

  16. 2014 The IP PIN Pilot Program • The IRS offered a limited pilot program to some taxpayers who filed their 2012 returns from: • Florida • Georgia or • The District of Columbia • Taxpayers from these states do not have to be a victim of identity theft to qualify for this program. • They can opt-in to get an IP PIN if they need, request and successfully obtain a five-digit Electronic Filing PIN (e-file PIN) used to digitally sign their return.

  17. 2014 The IP PIN Pilot Program • Taxpayers who wish to participate are directed to an online application • Taxpayers set up an account on IRS.gov and must have an email address to do this. • Taxpayers reply to a series of tax and non-tax related questions that are difficult for someone else to answer without someone’s personal history. • After successfully authenticating their identity, taxpayer will immediately receive an IP PIN on the web site.

  18. 2014 The Identity Protection PIN and the e-Authentication Programs Questions?

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