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HUC Staffing Levels UW-Hospital and Clinics Project Proposal – February 15, 2000

HUC Staffing Levels UW-Hospital and Clinics Project Proposal – February 15, 2000. Team U Jeanette Amanda Agatha Chen Miko Hadikusuma Asha Ramnarine. Presentation Agenda. Project Background Problem Statement Performance Measures Alternatives Methods Limitations and Challenges

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HUC Staffing Levels UW-Hospital and Clinics Project Proposal – February 15, 2000

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  1. HUC Staffing LevelsUW-Hospital and ClinicsProject Proposal – February 15, 2000 Team U Jeanette Amanda Agatha Chen Miko Hadikusuma Asha Ramnarine

  2. Presentation Agenda • Project Background • Problem Statement • Performance Measures • Alternatives • Methods • Limitations and Challenges • Deliverables

  3. Project Background • Health Unit Coordinator (HUC) • Transcription and communication of physician orders • Maintenance, security and confidentiality of the medical record (a legal document) • Communicate with internal & external customers • Act as communication bridge between doctors and clients • UW-Hospital Contacts • Beth Brace, Training Officer • Patricia Padjen, Nurse Manager • Patrick Laemmrich, Management Engineer

  4. Problem Statement • The role of the HUC needs to be restructured to improve efficiency and effectiveness in accomplishing tasks. • Examples of problems include low job satisfaction, high turnover in the position, errors, and customer dissatisfaction.

  5. Possible Performance Measures • Wait time (people, orders) • Errors • Job satisfaction • Cost (turnover, training, errors) • Productivity (# of orders, calls, and admissions/discharges)

  6. Alternatives to Be Considered • Splitting job (clerical vs. technical) • Hiring more people (determine how many and educational background) • Staffing model

  7. Alternatives Not Considered • Cross-training into direct care • Studying all 22 units • Redesigning workstations • Developing specific training program

  8. Methods • Study 3 units (different times, shifts, and days) • Time study • Task analysis • Identify similar activities between units • Identify source of interruptions • Job satisfaction survey • Best practices

  9. Best Practices • UHC affiliations • St. Mary’s Hospital • Meriter Hospital

  10. Limitations • HUCs’ time • Budget • Space and organization of workstation • Detail-oriented position, but constant interruptions can result in errors • Union and labor negotiations

  11. Deliverables • Best practices report and presentation • Final report and presentation • Staffing model and recommendations

  12. Schedule

  13. Challenges • Time constraint • Data collection in cramped space • Schedule conflicts • Limiting scope

  14. QUESTIONS OR COMMENTS?

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