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Welcome to The easy way to pay your rent

Welcome to The easy way to pay your rent. RentPay is a division of Paycorp Holdings Pty Ltd and is a quality accredited company. Commercial in Confidence Paycorp Holdings Pty Ltd  2008. RentPay Training Contents. Ways to Pay with RentPay The RentPay Process

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Welcome to The easy way to pay your rent

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  1. Welcome to The easy way to pay your rent RentPay is a division of Paycorp Holdings Pty Ltd and is a quality accredited company. Commercial in Confidence Paycorp Holdings Pty Ltd  2008

  2. RentPay Training Contents • Ways to Pay with RentPay • The RentPay Process • Understanding RentPay – Direct Debit • Understanding RentPay – BPA Y • Understanding RentPay – POSTbillpay • Tenant Sign Up & Fee Schedule • The RentPay Website • Dishonours • Converting Tenants to RentPay • The “Payfile” & your PMS • Transaction Information in your Trust Account Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  3. Ways To Pay With RentPay NB: Not all Payment options may be selected for your agency to use. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  4. Understanding RentPay Direct Debit (DD) • Direct Debit is RentPay’s primary and most favoured method of paying rent by our Tenants. • With Direct Debit they have the option of using: • Self-Initiated Payments through the Internet or Phone • AutoPay – Automatically deducted via Direct Debit on the date their rent is due to be paid • The Tenant Can CHOOSE which method suits them on the Tenant Enrolment Form • Real Time Reporting is available on all Internet, Phone & AutoPay Direct debit Payments. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  5. Understanding RentPay - BPAY • BPAY works through the tenant’s OWN financial institution and they MUST set up Phone or Internet Banking to use RentPay BPAY. • When a tenant is paying their rent they will either login to their internet banking or call their phone banking service. • Quote the “Biller Code” - 120444 • Quote the “Reference Number: 12 Digit Tenant Number • Quote the amount they wish to pay • Submit and a receipt is issued • A Tenant can pay from their Cheque, Savings or Credit cards accounts. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  6. Understanding RentPay POSTbillpay • A Tenant can go in person to the 4500 + Australia Post outlets and pay their rent by cash, Eftpos, cheque or credit card. • POSTbillpay does not have real time reporting as the payment is processed outside of the RentPay payment platform and at Australia Post. The payment will appear within 48 Hours of the payment. • How to pay at Australia Post: • Simply go to an outlet • Scan your bar code • Pay the amount you wish to pay • Payment complete and a receipt issued Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  7. The RentPay Process Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  8. RentPay Tenant Enrolment Form • There are TWO ways to sign your Tenants with RentPay: • Online at www.rentpay.com.au(available November 30 2008) • Via Fax by filling out the RentPay Tenant Enrolment form. It must include: • Personal Details • Correct Bank Account details • Payment Type and; • A signature

  9. Tenant Registration Process RentPay have introduced the easiest ways for Tenants register; there are two ways ONLINE or a written FORM. RentPay suggest that the ONLINE method is used as the primary registration process and only utilise the paper based FORM process as a secondary method if the Tenant does not have access to the internet. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  10. Online Tenant Registration IMPORTANT! Please make sure your tenants are aware of the “Registration Key” for online sign up! This ensures your tenants sign to the right Real Estate Agent and you receive the rental payments on time all the time! Screen One Screen Two Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  11. Fees – For Tenants Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  12. The RentPay Website Payment History Search for transactions by several criteria: • Tenant Name • Tenant ID • Date Hint: AutoPay, Phone & Internet Payments will appear here in real-time. BPAY will appear the next day. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  13. The RentPay Website • Payment History Report • Will display a list of transactions with the following information: • Reference • Date • Tenant • Status • Amount • Decline Reason Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  14. The RentPay Website • Searching Tenants • You can search by Card Number, Surname or Property address • By leaving the field empty and clicking search will bring up all Tenants Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  15. The RentPay Website • Agent Downloads • Tenant Enrolment Forms • Training Material • Operations Support • Agent Manual • Checklists • This presentation if you would like to see go through it again with new staff. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  16. The RentPay Website • Change Details • You can update your agency’s general information through this screen. Simply alter the required details and click the submit button. • If you need to change Bank details please contact RentPay Customer Service on 1300 797 933. As we require a New Agent DDR form to be completed. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  17. Dishonoured Payments for DD • When a tenants dishonours on their rental payment, RentPay will send you an email notifying you to manually reverse their payment. • RentPay will then draw these rental funds back from your account overnight. • The Tenant will also be notified via SMS and email (if provided) or post. Sample Email: For the urgent attention of the trust account administrator. Please be advised that Rentpay has received payment dishonour notifications for the following tenants. Reason: Insufficient Funds Ref 0003000000339133 ID 00375531 Date 14/4/05 Amount $480.00 JOHN SMITH 999 SMITH ROAD SMITHTOWN WA 9999 TOTAL DISHONOURS: $480.00 A total of 1 transactions with a total value of $480.00 will be debited from your nominated agent trust account today. This should appear on your trust account statement the following business day. The transaction reference of each dishonour is shown on your trust account statement for simplified reconciliation. You can also use this reference number to search for the original transaction at https://www.rentpay.com.au/agents.asp under the Transaction History area. Regards, RentPay Dishonours Administration Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  18. Converting Tenants to RentPay 8 Simple Steps to Convert your Tenants to RentPay Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  19. No waiting in queues No need to go to realestate Save time Ease of use Safe and Secure Convenience to pay 24/7 Dedicated support centre Free email reminders Option to pay online Option to pay by phone Option to pay by BPAY No cash in office (security) Tenant competitions Cost effective comparatively Overcoming Tenant Objections Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  20. The “.PAY File” & your PMS • The .PAY File has been designed to be imported into your property management software where the rental payment can be receipted and balance with the deposits from RentPay in your trust account. • The .PAY File contains a list of transactions made on the RentPay system. Importing the file will match the transactions with the tenant, the deposit in your bank account and update your records. • To download your .PAY File each day go to the Agent Website and click on “pay file”. This will launch the application to access this file through RentPay’s secure console. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  21. The “.PAY File” & your PMS Logging into the secure merchant console will allow you to access your .PAY files. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  22. The “.PAY File” & your PMS • By clicking on the .PAY file icon the file can be downloaded to the agents computer. • Once it has been downloaded, it will disappear from this list, and appear on the ‘downloaded files’ list. Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  23. The “.PAY File” & your PMS This is what your Payfile will look like. We recommend that you contact us before you download your first payfile(s)! 1300 797 933 Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  24. Transaction Information There will be potentially TWO kinds of deposits shown on your bank statement from RentPay. These TWO amounts will equal the total amount of your .PAY File: • ERPAC 1127: BPAY & POSTbillpay Transactions. • NET-RentPay: Direct Debit Internet, Phone & AutoPay Payments. ERPAC 1127 + NET-RentPay = Total of.PAY File Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

  25. Thank you for Choosing RentPay PLEASE CALL 1300 797 933 WITH ANY QUESTIONS YOU MAY HAVE Commercial in Confidence  2008 Paycorp – The Payment Solutions Company

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