1. Customer Portal for Developers Pop-Quiz

2. Architecture • 1. What does the acronym MVC stand for? • 2. What are the advantages of the MVC model? (Choose all that apply) • A) Easier to compile • B) Easier to separate layout from logic and data management • C) It should be easier to test your site as each object can be tested in isolation • D) Packaging of discrete functionality • 3. What component of the MVC model is not physically part of a widget (or in the widget folder)? • A) The model • B ) The Controller • C) The Logic.js file • D) The View

3. Architecture (Continued) • 4. What component is a mandatory part of every widget? • A) The View • B) The Model • C) The Controller • 5. What elements of PHP are allowable (by best practices) in the View? • A) Declarative statements that expose markup or data • B) Code to pull data from the backend models • C) Anything • D) No PHP Code • 6. What elements of PHP are allowable (by best practices) in the Template? • A) Declarative statements that expose markup or data • B) Code to pull data from the backend models • C) Anything • D) No PHP Code

4. Tools • 7. What does the DreamWeaver Extension do? • A) Provide a set of additional RightNow functionality in DW • B) Add WebDAV to DW • C) Allow DW to Compile code • D) All of the above • 8. When should I re-download the Dreamweaver extension? (Select all that apply) • A) Every time I build a new template • B) Every time I build a new page • C) Every time I change the site/interface that I am working on • D) Every time I create a new set of widgets that I want to appear in the Tag Gallery and menus • E) All of the above • 9. What elements can I represent with variables in Dreamweaver? • A) Session Variables • B) Message Bases • C) URL Parameters • D) Custom Message Bases • E) All of the above

5. Tools • 10. From the RightNow Icons on the RightNow toolbar in DW, where would you place the rn:meta tag? • A) In a page • B) In a template • C) All of the above • 11. From the RightNow Icons on the RightNow toolbar in DW, where would you place the rn:page_title tag? • A) In a page • B) In a template • C) All of the above

6. Tools • 12. From the RightNow Icons on the RightNow toolbar in DW, where would you place the variables tag? • A) In a page • B) In a template • C) All of the above • 13. From the RightNow Icons on the RightNow toolbar in DW, where would you place the rn:page_content tag? • A) In a page • B) In a template • C) All of the above

7. Tools • 14. What functionality is available on the Admin page in August 08? (select all that apply) • A) Set Development Cookie • B) Set Production Cookie • C) Review WebDAV web logs • D) Review Product Deploy logs • E) All of the above • 15. What is the most common mistake you’ll make when uploading and then reviewing a page?  • A) Forgetting that you have your production cookie set – and cannot find the page in a browser • B) Answer A 

8. Tools • 16. What functionality is available in the Tag Gallery? (select all that apply) • A) Standard Widget Overviews • B) Custom Widget Overviews • C) Meta tag overviews • D) All the dynamic message base entries • E) All of the above • 17. What elements of the Tag Gallery are dynamic? (select all that apply) • A) The Custom Widget lists • B) The Sample Widget lists • C) Clickstream list in the Meta section • D) The Templates list in the Meta Section • E) All of the Above

9. Tools • 18. What CP profile options are manageable within the RightNow solution? (select all that apply) • A) Transient Login • B) WebDAV • C) CP Site Administration • D) System Error Log • E) All of the Above • 19. What does Transient Login do? • A) Allow you to login to several instances of your RNT account in parallel • B) Allows you to compile code to production • C) Gives you access to the CodeIgniter libraries • D) All of the above

10. Tools • 20. What does the Deployment Manager do? (select all that apply) • A) Compiles and minifies code and pushes to production • B) Generates audit logs for the production process • C) Notifies you about bugs • D) Warns you about Best Practice infringements • 21. How does the URL change when a page is pushed to production? • A) Pages have additional arguments • B) An /app/prod extension is added to the URL • C) Nothing changes

11. Technology • 22. How many widgets does the August’08 release come packaged with? • A) 35 • B) 60 • C) 93 • 23. What does the event bus allow you to do? (select all that apply) • A) Pass events between pages • B) it pulls data from the model • C) Listen to activity from other Widgets • D) All of the Above

12. Technology • 24. How do you associate custom pages to a template? (Select all that apply) • A) Physically embed them within the template • B) Reference them in the template component of the rn:meta tag • C) Add navigation widgets to that page from the template • D) All of the above • 25. Where are assets visible? • A) In Development mode • B) In Production mode • C) Both

13. Technology • 26. How are old URLs mapped to new URLs in Customer Portal? • A) Reference the maps in the template • B) Upload the maps to the Tag Gallery • C) Through a mapping file in the config folder • D) Through the use of explicit URLs • 27. How can you associate a Widget to specific CSS? • A) Reference the classes / ids within any template referenced CSS files • B) Utilize the widget specific classes in assets/css • C) A or B • 28. What is the best practice – when just changing the look and feel of a widget? (select all that apply) • A) Copy the whole widget and rename as a custom widget • B) Copy the view and reference the original controllers/logic files • C) Accomplish all you can in the CSS files associated with the file

14. Last two questions (we promise) • 29. How do you customize error pages? • A) You can’t. Error message page files are static • B) Within the development/errors folder • 30. Which of the following are editable? (select all that are applicable) • A) The AjaxCustom controller • B) The Default pages • C) The Standard Widgets • D) Standard Models • E) Production Folders

15. Questions? Join us on the Developer Community at: http://devforum.rightnow.com/rightnowdev/

16. Answers • Model View Controller • B, C and D – Compilation isn’t an important factor • A – The Model – which can be shared by a number of widgets • A – The View – A controller and model or logic.js file are only necessary if data or events need to be accessed or contents of the view manipulated. In practice, you will see a number of widgets referencing one or the other – for the more complex widgets all three . You can also have a custom widget whose view points back to a standard model and controller. • A – Tricky one - but conditional statements are fine for exposing or hiding markup - be careful not to overload your view with any other code • D – Try to not put any code in your template – any functionality that you build there should be pushed down into a widget. • A – it doesn’t add WebDAV support as that is a native part of DW. It isn’t used to compile code – all of that is done in the deployment manager. • Another trick answer. C and D are correct – as is A if you wish to use the pulldown menus to ‘select’ templates when populating the rn:meta tag through a dialog. • A, B and C – Custom message base entries are not supported in CP at this time. • A.

17. Answers • 11. B – it is used in the template – indicating the area where the page title will be inserted when the template and page are merged • 12. B – They can be used in both • 13. A • 14. Another tricky one. The answer is A, B and C. You will be able to review the deploy logs as well in November ’08 • 15.  Either – it is the most common mistake you’ll make – always look for that floating Development Area header to know where you are. • 16. A, B and C – you interact with message base entries via the Variables dialog in DW. • 17. A, B and D – The clickstreams list is static and doesn’t get updated. • 18. A, B and C – D doesn’t apply to CP • 19. A • 20.A, B and C – although it can throw warnings – it doesn’t yet analyze your code and warn you of best practice infringements. • 21. C – Nothing changes to the URLs you have access to in Development mode • 22. 60 – And trust me – I had to count them 

18. Answers • 24. B & C. • 25. In the current versions both – so be careful when overwriting images in particular. • 26. C. • 27. C. • 28. B & C – never forget the assets/css directories • 29. B • 30. A

19. Results Give yourself ½ point if you get the question partly correct. How did you do? 1 - 10 Oops- time to do some reading! 11-20 Not bad – still a little more effort needed on your part 21-30 Good! You know your stuff – now, lets see what you can do!