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Customer Service Portal Webinar

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epifanio-juno
24 diapositives · 463 Views · Nov 20, 2014

Customer Service Portal Webinar. WELCOME TO THE CUSTOMER SERVICE PORTAL WEBINAR. Customer Service Portal Webinar. To access the Freedom Customer Service Portal, simply click Support. Click CUSTOMER SERVICE PORTAL. Customer Service Portal Webinar.

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Customer Service Portal Webinar
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  1. Customer Service Portal Webinar WELCOME TO THE CUSTOMER SERVICE PORTAL WEBINAR Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733

  2. Customer Service Portal Webinar To access the Freedom Customer Service Portal, simply click Support Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733

  3. Click CUSTOMER SERVICE PORTAL

  4. Customer Service Portal Webinar Enter your assigned Login ID and Password to enter the Customer Service Portal. Customer Service Portal Webinar– www.freedomsys.com – 1-800-571-3733

  5. Customer Service Portal Webinar This is the opening screen of the Customer Service Portal! Click Request Service to file a web-based Service Order. Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  6. Customer Service Portal Webinar • Complete the Service Request form and click Submit when done! • Remember there are three required fields: • Customer Reference • Req Service Date • Problem Customer Service Portal Webinar - www.freedomsys.com – 1-800-571-3733

  7. Customer Service Portal Webinar You will receive a Service Order Numberconfirming that your service request has been received by Freedom Systems! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  8. Customer Service Portal Webinar The Customer Service Portal also lets you track the status of your Service Requests. This is accessed through Pending Orders! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  9. Customer Service Portal Webinar Service Requests can be Sorted, Printed or Exported! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  10. Customer Service Portal Webinar This is an example of a Service Order displayed to screen which can then be printed! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  11. Customer Service Portal Webinar Another important feature lets you view and print your Invoices! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  12. Customer Service Portal Webinar Service Requests can be Sorted, Printed or Exported! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  13. Customer Service Portal Webinar The Customer Service Portal now offers a complete, on-line FAQ Section! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  14. Customer Service Portal Webinar FAQ’s are sorted by Topics or Programs! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  15. Customer Service Portal Webinar You can also search for specific Key Words or Phrases! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  16. Customer Service Portal Webinar Selecting a question will display the Answer/Solution to your issue! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  17. Customer Service Portal Webinar Rating the answers lets us continually update the data to maximize its usefulness! Customer Service Portal Webinar - – www.freedomsys.com – 1-800-571-3733

  18. Customer Service Portal Webinar One more feature available is the Knowledge Base Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  19. Customer Service Portal Webinar The Knowledge Base is used to store information and procedures unique to your municipality! This page will display any custom operating procedures or information that is on file for your municipality. Customer Service Portal Webinar - October 23, 2007 – www.freedomsys.com – 1-800-571-3733

  20. Customer Service Portal Webinar You will need to reset your password the first time you use the Customer Service Portal! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  21. Customer Service Portal Webinar Click Change Password, enter the new password and click Submit. Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  22. Customer Service Portal Webinar Store your new password in a safe place! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  23. Customer Service Portal Webinar THANK YOU FOR ATTENDING THE CUSTOMER SERVICE PORTAL WEBINAR. Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733

  24. Customer Service Portal Webinar PLEASE REMEMBER TO VISIT WWW.FREEDOMSYS.COM FOR A LIST OF UPCOMING WEBINARS! Customer Service Portal Webinar – www.freedomsys.com – 1-800-571-3733