Download
customer service n.
Skip this Video
Loading SlideShow in 5 Seconds..
Customer Service PowerPoint Presentation
Download Presentation
Customer Service

Customer Service

271 Vues Download Presentation
Télécharger la présentation

Customer Service

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. Customer Service Our value to the community is determined by our service to them

  2. Objectives • Identify the value of service (Why) • Set expectations of Customer Service (What) • Internal • External • Essentials of Customer Service (How)

  3. Why • Because we care about people • Its what our customers deserve

  4. What is the expectation • We are dedicated to providing effective and timely customer service with courtesy and respect • …..to provide rapid mitigation of fire, rescue, and medical emergencies with compassion, integrity, and respect toward our customers • Our priority and essential mission is to deliver the best possible service to our customers

  5. How Do we Deliver Excellent Customer Service • Always be nice – treat everyone with compassion, integrity and respect • Always attempt to solve outcome: quick, effective, skillful, safe, caring, managed • Regard everyone as a customer • Consider how you and what you are doing looks to others

  6. How Do we Deliver Excellent Customer Service (cont.) • Don’t disqualify the customer with your qualifications • Basic organizational behavior must become customer centered • We must continually improve our customer service performance • You are empowered to do what is right for our customers

  7. Customer Service Summary • Why • What • How