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Customer Service

Customer Service . By Brittney Kearns. Different Types of Customers and how to Handel them. Argumentative Impatient Leave-me-alone Irritable/Moody Insulting Complaining Domineering/Superior Suspicious Slow/Methodical Dishonest. C alm O bserve N eed T hink R eassuring O pportunity

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Customer Service

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  1. Customer Service By Brittney Kearns

  2. Different Types of Customers and how to Handel them • Argumentative • Impatient • Leave-me-alone • Irritable/Moody • Insulting • Complaining • Domineering/Superior • Suspicious • Slow/Methodical • Dishonest Calm Observe Need Think Reassuring Opportunity Listen

  3. Types of Customers • Complaining: They try to make a big deal about something so they can get a discount of some kind. • Superior: a customer that makes you do your job the way they want it to be. • Suspicious: a customer who doesn't believe what you tell them. • Slow/Methodical: a customer came in who was totally silent • Dishonest: a customers who denied it.

  4. Types of Customers Continued • Argumentative: customers who seem to look for problems. • Impatient: customers who show verbally and nonverbally that they do not want to wait. • Leave-me-alone: customers do not want any assistance or advice. • Irritable/Moody: one day they could be your best friend and the next they could be your worst enemy. • Insulting: customers who try to verbally hurt you.

  5. Kinds we will Talk about… Irritable and Moody

  6. Irritable/Moody Todd was at the check out line at Holiday. “Good morning” “Hi! I am in a hurry so make it quick!” “Your total is $3.33” “Really that much for a pop! Your just lucky that I have a five on me.” “Ounce he bought all of the items the cashier dropped all of his change on the counter and the floor. by accident.” “REALLY DUDE! I cant believe you just did that!” “I am sorry sir” On his way out he slammed the door.” Todd Employee

  7. How He Handled the Citation • The employee handled the situation very well • He stayed calm • Apologized • Listened to the customer

  8. Thanks for Listening!

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