1 / 57

Sustainability in the Healthcare Sector

Sustainability in the Healthcare Sector. Dr. Sherif Tehemar BDS/DDS, MS, PhD, FACOMS, CSSGB Consultant/CSRC Chairman. Contents. Presentation Outline. CSR: The definition. CSR: The Benefits. CSR in Healthcare: Why & How?. Case Study: DSFH. Impact & Outcome. CSR: The Background.

whitney
Télécharger la présentation

Sustainability in the Healthcare Sector

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Sustainability in the Healthcare Sector Dr. SherifTehemar BDS/DDS, MS, PhD, FACOMS, CSSGB Consultant/CSRC Chairman Dr. Sherif Tehemar

  2. Contents Presentation Outline CSR: The definition CSR: The Benefits CSR in Healthcare: Why & How? Case Study: DSFH Impact & Outcome Dr. SherifTehemar

  3. CSR: The Background • Reaction to irresponsible activities • Function of Executives • Social Consciousness • Conventional Wisdom • Increase awareness about environmental issue • Economic Crisis • Global concerns about social issues • Human Rights

  4. WBCSD “Corporate Social Responsibility is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large" Dr. SherifTehemar

  5. Workplace Environment CSR Community Marketplace Dr. SherifTehemar

  6. Why CSR?

  7. Why CSR? Stronger Financial Performance and Profitability • Reducing Cost (More efficient resource) • Reducing Waste & Go Green • Operational Efficiency • Streamline information (transparency) • Risk Management Dr. SherifTehemar

  8. Why CSR? 2. Enhanced Employee Relations, Productivity and Innovation 1 2 3 Employee Relations Productivity Innovation Dr. SherifTehemar

  9. Why CSR? 3. Stronger Relations Within Communities Through Stakeholder Engagement Dr. SherifTehemar

  10. Why CSR? 4. Promote Branding & Differentiation Dr. SherifTehemar

  11. Why CSR? 5. Crisis Management Tool Dr. SherifTehemar

  12. Why CSR? 6. Awards & Recognitions Dr. SherifTehemar

  13. UAE-2012: Why CSR? Dubai Chamber of Commerce and Industry (Dubai Chamber) funded by the Emirates Foundation for Philanthropy (2012) • The driving forces are • Preserving the environment. • Better image and reputation, • Developing and sustaining better relationships with the government, • Increases productivity and contributes to employee loyalty.

  14. Healthcare Sector (HCS)

  15. HCS: The Challenges • Strict compliance with laws and regulations, • Intense labour shortages in qualified medical and nursing staff, • Increased and costly technological advancements, • Implementation of international quality standards Dr. SherifTehemar

  16. CSR in HCS: Why? Reputation Management Dr. SherifTehemar

  17. CSR in HCS: Why? More Efficient use of resources Dr. SherifTehemar

  18. CSR in HCS: Why? Enhanced patient loyalty Dr. SherifTehemar

  19. CSR in HCS: Why? Increased Ability to Attract and Retain Quality Employees Dr. SherifTehemar

  20. CSR in HCS: Why? Responsible Competiveness Dr. SherifTehemar

  21. CSR in HCS: Why? Attracting Investors and Business partners Dr. SherifTehemar

  22. CSR in HCS: Why? Improved Bottom Line Dr. SherifTehemar

  23. Healthcare Issues (CSR strength) • Multi-stakeholder Involvement • Patient Rights • Quality and Safety • Confidentiality of Information • Patient Complaint Mechanism • Infection Control Measures • Waste Management • Occupational Health and Safety • Accessibility and Affordability • Education • Community Engagement • Care for the Uninsured • RSCM • Disaster Preparedness Dr. SherifTehemar

  24. Healthcare Service Reform? CSR in HCS: How?

  25. Dr. SherifTehemar

  26. CSR in Action Dr. SherifTehemar • Leadership Commitment • CSR Team/Committee/Department • CSR Training • Clear Definition/Guidelines • Gap Analysis/Stakeholders Mapping • CSR Strategy with SMART Goals (KPI) • The Flow of Information/Data • Implementation • Communication & Awareness • CSR Report/Verification

  27. Case Study: DSFH Dr. Sherif Tehemar

  28. About DSFH (Overview) Established in 1978 in Jeddah, KSA Tertiary referral hospital with 500 beds Accreditation: JCI (3 times), ACHSI (2 times) ISO 14001, OHSAS 18001, HACCP/ISO 9001 3000 employees Visited by 700,000 patients per year Dr. Sherif Tehemar

  29. About DSFH (CSR Journey) 3 CSR reports (2008/C, 2010/B+, 2011/A+) The only hospital acknowledged 3 times by SAGIA based on CSR performance SARCI (3rd Prize of King Khaled Award twice 2011, 2012) Arab Health Award “Outstanding Achievement of an individual” 2012 for the director general of DSFH, Dr. MazenFakeeh based on his CSR commitment World Business Leader Award for DSFH (BIZZ 2012) Organizational Stakeholder with the GRI and UNGC Dr. Sherif Tehemar

  30. CSR Journey@DSFH 2012 Communication Supply Chain Future Action 2008 The Start SH Mapping Report 2009 Strategy 2010 Four Pillars Goals & Objectives CSR Initiatives Report 2011 Strategy Data Management Report Dr. Sherif Tehemar

  31. Stakeholders: Community Advisory Committee (CAC) CAC Dr. Sherif Tehemar

  32. PATIENTs Dr. Sherif Tehemar

  33. Customer Commitment • Satisfaction Survey • H Connect • Quality Accreditation • Customer Service • Online Booking • SMS Reminder • Sign Language Dr. Sherif Tehemar

  34. Environment Dr. Sherif Tehemar

  35. Environment Commitment • ISO 14001 • OHSAS 18001 • Waste Management System • GO Green Campaign • Air Quality Study • Solar System • Water Recycle RDU • Water/Energy Conservation Dr. Sherif Tehemar

  36. Environmental Initiatives • Go Green • ISO & OHSAS Training • Environmental Education Dr. Sherif Tehemar

  37. Workplace & Workforce Dr. Sherif Tehemar

  38. Performance Management • CSR included in the JD of • Directors • CSR performance included in • the Leaders evaluation • Awards Dr. Sherif Tehemar

  39. Training & Career Development • On Job Training • Nurse Education Program • Career Path • Online Digital Library • Life Support Training Center • Education Department Dr. Sherif Tehemar

  40. Benefits • Free Life Insurance • Free Health Insurance • Housing & Transportation C. ( 30 million SR) • Continuous Revision & Upgrade Salary Scale • Parental Leave • Paid Study Leave Dr. Sherif Tehemar

  41. Internal Awareness CSR included in the orientation program CSR booth for education 3 days/year CSR booklet (digital/printed) CSR education materials on the website CSR education email (intranet) CSR quiz CSR included in the monthly departmental meeting Dr. Sherif Tehemar

  42. Community Dr. Sherif Tehemar

  43. Community Awareness Patient Teaching Center in 2006 and restructured under the name of Community Teaching Center in 2009 Health Outreach Programs Child Safety Campaign Anti-Obesity Campaign Partnership (Smoking Cessation Clinic) Smart Medication Disposal Hub for Volunteer Programs Dr. Sherif Tehemar

  44. Website (CSR section) • Special CSR section • Education Resources • Strategy • Performance Indicators • Reports • Surveys Dr. Sherif Tehemar

  45. Community Awareness The first digital CSR magazine directed to the community. Distributed through mass email and digitally. Dr. Sherif Tehemar

  46. Healthcare Sector Awareness The first CSR guide for healthcare service sector worldwide Distributed through mass email Available for download Dr. Sherif Tehemar

  47. Healthcare Sector Awareness Introduce & Sponsor the new Award of the Arab Health: Sustainable Hospital Award Dr. Sherif Tehemar

  48. Awareness for Suppliers Selection based on CSR criteria CSR Workshop for Suppliers (100 suppliers) Supplier Social Performance Questionnaire Introduce Perfect Order Fulfillment Award Dr. Sherif Tehemar

  49. Impact & Outcome

More Related