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Roanokegov.com: Empowering the City Through E-Government Transformation

Explore the journey of Roanoke, an All-American City, towards e-Government transformation with goals to enhance services, improve efficiency, and foster a digital society. Learn about their successful initiatives like the Job Application System, GIS, Permit Center, and more, all aimed at engaging constituents and promoting economic growth. Discover the lessons learned and the continuous efforts to provide innovative and efficient online services for the citizens of Roanoke.

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Roanokegov.com: Empowering the City Through E-Government Transformation

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  1. e-Government Transformation The City of Roanoke Story

  2. City of Roanoke: Who are we? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Independent city: population 94,911 • Metropolitan Area population: 235,932 • Family Median Income:$26,948 • Cost of Living Index: 89.5 • 5-time All-American City • Top Digital City Award in 2001 & 2002

  3. Goals of e-Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Provide better service to citizens & employees • Lower cost of service by becoming a more efficient and flexible government • Improve constituent participation • Promote a digital society, economic development & the Roanoke region “City Hall Without the Walls”

  4. Our Journey… 1997 - 2000 2004… 2001 - 2003 • College Intern – WebMaster • $25/month lease space on server • Information pages (HTML) • E-Mail, basic forms • ci.roanoke.va.us • Guest Book • Strategic Planning for e-Gov • E-Architecture established • New design & name: Roanokegov.com • Intranet: Phone directory, Policies,Team rooms, calendars, Workflow, etc., • Internet: Jobs, Calendars, News, • Geographical Information System (GIS), • Requests for services… • 1st Web Developer hired • Content Management System • Imaging on Web • Employee Self-service Portal • Web integration w/ internal business systems • Wireless/Mobile computing (PDA/cellphone) • 2nd Web Developer hired

  5. Untangling e-government Develop a Vision Gain Organizational Support Conduct Organizational Strategic Planning Build e-Architecture Market Services: (internal & external) Solicit Feedback

  6. Roanokegov.com

  7. Job Application System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Real-time job list • Online application • Save, modify, submit • Check status • Internal workflow • Online Ranking, referrals & hiring!

  8. Pay almost any city bill with a major credit card Some database lookups in place E-checks coming soon Online Payment Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  9. MyRoanoke – constituent notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Free • E-mail or text pager/phone • Get only whatyou want

  10. Geographical Information System (GIS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  11. Permit & Inspection Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Search permits • View Inspection results • Links directly to GIS • Request Inspections • Forms

  12. Athletics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Sports • Teams • Schedules • Standings • Facilities • Sign-up Info • Bylaws • News

  13. Police Accident Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Sign up for account & PIN • $10/report • View billing details on-line • Imaging • PDF format • No more copying!

  14. City Clerk On-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Agendassince 1988 • City Code • Measuressince 1955 • Minutessince 1874

  15. eCouncil…”Best of Breed Award 2003” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Paperless • MS Word documents • Review, edit & approve • Workflow

  16. eCouncil cont., . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • History & audit trail • Document Imaging – available on web • Agendas distributed on CD • Council laptops

  17. Employee Self Service Intranet Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

  18. City Council WebCasting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Live and archived meetings • Free hosting by local ISP • Equipment: Video capture card and modest PC

  19. Content Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • One License • PageMasters • Easy to re-design! • Workflow • Multiple Web Sites • RoanokeGov.com • Intranet Site • Kiosk

  20. Content Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Input Form Output Form

  21. Lessons Learned… . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Charging convenience fees gets in the way – minimize if you can. • Content Management - tremendous success • PageMasters, Content Manager, Web Team • Don’t just “webify” a service… take advantage & make it better!! • Help internal staff be productive: • Imaging, Workflow, employee self-service portal • Integrate “related” systems together using a web browser • Self-service functionality takes careful planning – use TEAMS and contact citizens who will be using the service • Marketing is often forgotten… use the media, PIO • Mobile technology is changing the workplace…

  22. Thanks!! Visit the City of Roanoke at www.roanokegov.com

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