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SP’s management system

SP’s management system. Magnus Holmgren Quality Manager. About SP 2010. Owner SP Group RISE Holding Net revenue (SEK million) 1016 Number of employees 1050 Subsidiary companies 6 Customers 10 000. About SP 2009. Institution partnerships 100 EU-projects 60

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SP’s management system

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  1. SP’s management system Magnus Holmgren Quality Manager

  2. About SP 2010 Owner SP Group RISE Holding Net revenue (SEK million) 1016 Number of employees 1050 Subsidiary companies 6 Customers 10 000

  3. About SP2009 Institution partnerships 100 EU-projects 60 Ph.D. and Lic. Eng. 259 Ph.D. students 69 Adjunct professors 24 Publications 915 Peer review 273

  4. SP group organisation – a wide tehnical range

  5. Our Core Areas

  6. Process of innovation • 10 000 customers • Wide technical range • Experimental resources • Strong research environments • High scientific quality

  7. Our strategy is to • establish long-term relationships with our customers and create value for them • expand to raise our profile, strengthen our ability to run major complex projects and to reinforce our international status • establish strong research and innovation environments • strengthen our international profile • develop into a leading international institute in the field of environmental and energy technology • offer specialised evaluation, measurement and certification services • ensure the highest quality of our staff

  8. SP’s management system • Have had QMS for over 20 yeas • Activities testing, calibration, inspection, certification, research, development, investigation, education, national metrology institute etc. • Accreditation (conformity assessment) • Technical service • Notified body • Research and innovation

  9. SP’s QMS • Computerised (4th generation) • Process oriented • Main process • Integrated (quality, environment, labour health, etc.) • Support processes • Intranet • Documents, web pages, links • Databases

  10. Activities • Customer satisfaction measurement • Internal audits • External audits (Swedac, certification bodies, customer, authorities) • GRI report • Management review • Meetings

  11. Future challenges • Computerised systems • Electronic reports • Electronic signatures • Templates • Customer web page • Databases for inspection • New version of management system • Including subsidiaries • Support processes • Web pages • Measuring customer satisfaction and impact • Growth

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