Topics that will be covered What is the ANSI? What purpose does it serve in business? Why are standards and quality important in business?
Topics that will be covered • What part does ISO have in the ANSI? • How does the ANSI help businesses improve?
What are Standards? • Standards help to achieve a goal of businesses, strategic standardization • Strategic Standardization is essential to be innovative, reduce costs and improve quality
Why are Standards Important? • Benefit to customers • Make businesses more efficient • Increase consumer confidence
Standards • Important to success of company • Important in the retention and satisfaction of customers • Must be implemented to compete internationally
International Standards • Products are used in many different nations • Must be able to function in other nations • Standards important in world trade
ANSI • American branch of ISO • Helps with the development of American National Standards • Represents both private and public sector
ANSI • Adoption of standards is voluntary • Promotes voluntary consensus standards • Promotes voluntary conformity assessment standards
Mission of the ANSI • The Mission of the ANSI is to enhance both the global competitiveness of U.S. business and the quality of life in the U.S.
Brainstorming Activity • How can standards and the assistance of the ANSI help your organization become more efficient?
What is quality? • ANSI defines quality as “the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs”
Performance Features Reliability Conformance Durability Serviceability Aesthetics Safety Other perceptions Dimensions of Quality
ISO • International Organization for Standardization • Helps create global agreements on international quality standards • Certifies suppliers to make sure they meet the international accepted standards for quality
ISO • ISO released the ISO 9000 standards in 1978 • These standards link the world through one set of quality management systems standards.
ISO 9000 • Countries must adopt these standards in order to remain competitive • Must receive ISO accreditation • Private businesses have began to accept standards
ISO 9000 • ISO 9000 includes a series that is entitled “Quality Management and Quality Assurance Standards for Selection and Use” • ISO 9000-9004 are included
How does ANSI help? • Creation of the ANSI Federation in 1918 • Motto of the ANSI: Value, Integrity and Service
Motto of the ANSI • Value • ANSI federation provides a forum where companies can meet and discuss what to do to become more efficient
Motto of the ANSI • Integrity • ANSI accredits standards developers to ensure procedures meet specific requirements • Registrar Accreditation Board (RAB)
Motto of the ANSI • Service • Offers publications • Provides training and consulting • Websites and databases to other companies are available
Summary • ANSI helps develop American National Standards • Standards make businesses able to offer products to customers with higher quality and lower cost
Summary • ISO is the international governing organization of standards • Motto of ANSI: Value, Integrity and Service
References • Russell, R., & Taylor III, B. (2000). “Operations Management.” Prentice Hall Inc. • American National Standards Institute Online. WWW.ansi.org