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Which way to quality? Rankings vs Benchmarks

Which way to quality? Rankings vs Benchmarks. Stavros A. Zenios Professor of Management Science Rector, University of Cyprus UNICA President. OUTLINE. About quality Rankings vs Benchmarks UNICA Administrative Excellence Observatory. On Rankings. They tell you where you are

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Which way to quality? Rankings vs Benchmarks

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  1. Which way to quality?Rankings vs Benchmarks Stavros A. Zenios Professor of Management Science Rector, University of Cyprus UNICA President UNICA Rectors’ Seminar Dubrovnik, July 2009

  2. OUTLINE • About quality • Rankings vs Benchmarks • UNICA Administrative Excellence Observatory

  3. On Rankings • They tell you where you are • They don’t tell you how you got there • They don’t tell you how to move up • They describe a complex situation in one number • Why use them? • Governments like them • Students like them • Funding agents like them • Halo effect • Rectors should use them as “the way to quality” map

  4. European Foundation for Quality Management

  5. On Quality • Multidimensional • Link cause and effect • Observe “non-actionable” variables • Rankings • Number of publications, citations, faculty with Nobel • Measure “actionable” variables • Salaries, autonomy, hiring policies, facilities • Benchmark with similar institutions • Identify best practices • Innovation makes perfect

  6. Linking Shanghai rankings with actionable items • Budget per student +0.61 • University governance • Public status -0.35 • Budget autonomy +0.16 • Building autonomy -0.01 • Hiring autonomy +0.20 • Wage setting autonomy +0.27 • Hiring own PhDs -0.08

  7. Benchmarking Determine key inputs - actionable Decide on key outputs – non-actionable Use Linear Programming to fit a multidimensional envelope

  8. Benchmarking: efficiency or effectiveness • Efficiency: doing things right • Number of students per faculty • Publications per faculty • Average years to degree completion • Effectiveness: doing the right things • Quality of education, ability to learn • Citations per faculty • Contribution to knowledge • Multi-dimensional

  9. Holistic • EUA Institutional Evaluation Program • Bird’s eye view • Leadership • Policy and strategy • Stakeholders’ view • Capacity for change • Departmental Peer review • Customers’ view • Internal customers’ view • Stakeholders’ view • Critical indicators • Procedures? Personnel Management? Resources?

  10. The UNICA Observatory on Administrative Excelence • Procedures • Personnel management • Facilities management • Decentralization • Resources

  11. Performance benchmarking UCY - AUEB • Determine key performance indicators • Collect data from European Universities • Benchmark UCY viz-a-viz other European Universities

  12. Performance benchmarking UCY - AUEB • Survey from 506 Universities • Humane 168 • AUEB 103 • EUA (rest) 134 • US (facilities planning) 17 • US (top Universities) 47 • UNICA 37 • 52 respondents

  13. Online questionnaire • Standardized • Colour coded • Definitions, precision • Technical specification • Control questions

  14. Comparative analysis

  15. Comparative analysis

  16. Comparative analysis

  17. Implicit relations

  18. The UNICA Observatory on Administrative Excellence • On line system for benchmarking • Calibrate implicit relations • Address the PROCESSES and RESOURCES aspects of quality management • Supplement EUA Institutional Evaluation Programs • UNICA Policy: Learn from each other

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