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E-COMMERCE AN INTRODUCTION Dr. Hassan Nojumi

E-COMMERCE AN INTRODUCTION Dr. Hassan Nojumi. Questions to Ask. Questions to Ask. What is it that you want to sell?. Questions to Ask. What is it that you want to sell? Who are your targeted customers?. Questions to Ask. What is it that you want to sell? Who are your targeted customers?

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E-COMMERCE AN INTRODUCTION Dr. Hassan Nojumi

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  1. E-COMMERCEAN INTRODUCTIONDr. Hassan Nojumi E-Commerce Dr. Hassan Nojumi

  2. Questions to Ask E-Commerce Dr. Hassan Nojumi

  3. Questions to Ask • What is it that you want to sell? E-Commerce Dr. Hassan Nojumi

  4. Questions to Ask • What is it that you want to sell? • Who are your targeted customers? E-Commerce Dr. Hassan Nojumi

  5. Questions to Ask • What is it that you want to sell? • Who are your targeted customers? • How do you want to approach them? E-Commerce Dr. Hassan Nojumi

  6. Questions to Ask • What is it that you want to sell? • Who are your targeted customers? • How do you want to approach them? • Where and when to start? E-Commerce Dr. Hassan Nojumi

  7. Customers E-Commerce Dr. Hassan Nojumi

  8. Customers • Pricing (Uniform, Case-By-Case, Grouping) E-Commerce Dr. Hassan Nojumi

  9. Customers • Pricing (Uniform, Case-By-Case, Grouping) • Incentive Purchasing (Clubs, Cross-Selling, Rebating) E-Commerce Dr. Hassan Nojumi

  10. Customers • Pricing (Uniform, Case-By-Case, Grouping) • Incentive Purchasing (Clubs, Cross-Selling, Rebating) • Customized Service E-Commerce Dr. Hassan Nojumi

  11. Requirements E-Commerce Dr. Hassan Nojumi

  12. Requirements • Having a registered web site E-Commerce Dr. Hassan Nojumi

  13. Requirements • Having a registered web site • Software to manage business E-Commerce Dr. Hassan Nojumi

  14. Requirements • Having a registered web site • Software to manage business • Reliable, competent staff E-Commerce Dr. Hassan Nojumi

  15. Software to Manage E-Commerce Dr. Hassan Nojumi

  16. Software to Manage • Customers E-Commerce Dr. Hassan Nojumi

  17. Software to Manage • Customers • Products E-Commerce Dr. Hassan Nojumi

  18. Software to Manage • Customers • Products • Promotions (Marketing) (BRANDING) E-Commerce Dr. Hassan Nojumi

  19. Software to Manage • Customers • Products • Promotions (Marketing) (BRANDING) • Orders E-Commerce Dr. Hassan Nojumi

  20. Handling Orders E-Commerce Dr. Hassan Nojumi

  21. Handling Orders • Shipping and Handling E-Commerce Dr. Hassan Nojumi

  22. Handling Orders • Shipping and Handling • Payment Processing E-Commerce Dr. Hassan Nojumi

  23. Handling Orders • Shipping and Handling • Payment Processing • Processing of Returns/Repairs E-Commerce Dr. Hassan Nojumi

  24. Handling Orders • Shipping and Handling • Payment Processing • Processing of Returns/Repairs • Customer Service/Care E-Commerce Dr. Hassan Nojumi

  25. Transaction Management E-Commerce Dr. Hassan Nojumi

  26. Transaction Management • Online Shopping Carts E-Commerce Dr. Hassan Nojumi

  27. Transaction Management • Online Shopping Carts • Product Availability Check E-Commerce Dr. Hassan Nojumi

  28. Transaction Management • Online Shopping Carts • Product Availability Check • Payment Credit Authentication E-Commerce Dr. Hassan Nojumi

  29. Transaction Management • Online Shopping Carts • Product Availability Check • Payment Credit Authentication • Shipping and Handling E-Commerce Dr. Hassan Nojumi

  30. Payment Forms E-Commerce Dr. Hassan Nojumi

  31. Payment Forms • Bank account transfer E-Commerce Dr. Hassan Nojumi

  32. Payment Forms • Bank account transfer • Credit and debit cards E-Commerce Dr. Hassan Nojumi

  33. Payment Forms • Bank account transfer • Credit and debit cards • Cybercash E-Commerce Dr. Hassan Nojumi

  34. Payment Forms • Bank account transfer • Credit and debit cards • Cybercash • Cybercheck E-Commerce Dr. Hassan Nojumi

  35. Transaction Security E-Commerce Dr. Hassan Nojumi

  36. Transaction Security • Encryption technologies E-Commerce Dr. Hassan Nojumi

  37. Transaction Security • Encryption technologies • Digital ID cards E-Commerce Dr. Hassan Nojumi

  38. Transaction Security • Encryption technologies • Digital ID cards • Passwords E-Commerce Dr. Hassan Nojumi

  39. Transaction Security • Encryption technologies • Digital ID cards • Passwords • Digital signatures E-Commerce Dr. Hassan Nojumi

  40. Strategy • Selected way of being effective (moving in the right direction) • Tactics • Selected way of being efficient (moving fast) E-Commerce Dr. Hassan Nojumi

  41. Business Tactics E-Commerce Dr. Hassan Nojumi

  42. Business Tactics • Online customer surveys E-Commerce Dr. Hassan Nojumi

  43. Business Tactics • Online customer surveys • Branding E-Commerce Dr. Hassan Nojumi

  44. Business Tactics • Online customer surveys • Branding • Customer support ( Returns/Repairs/Rebates ) E-Commerce Dr. Hassan Nojumi

  45. E-Marketing E-Commerce Dr. Hassan Nojumi

  46. E-Marketing • Why is your product a solution to customer’s problems and needs? E-Commerce Dr. Hassan Nojumi

  47. E-Marketing • Why is your product a solution to customer’s problems and needs? • Why Is your product superior to products from other retailers? E-Commerce Dr. Hassan Nojumi

  48. E-Marketing • Why is your product a solution to customer’s problems and needs? • Why Is your product superior to products from other retailers? • Why should customers stay? E-Commerce Dr. Hassan Nojumi

  49. Attractive Web Site E-Commerce Dr. Hassan Nojumi

  50. Attractive Web Site • Pleasant to browse E-Commerce Dr. Hassan Nojumi

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