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International Business and Trade Correspondences

International Business and Trade Correspondences. Unit Twelve Complaints and Adjustments. Objectives :. Students are able to understand the general structure of writing complaints and adjustments;

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International Business and Trade Correspondences

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  1. International Business and Trade Correspondences Unit Twelve Complaints and Adjustments

  2. Objectives: • Students are able to understand the general structure of writing complaints and adjustments; • Students are able to state the problems directly, give enough facts and end the writing positively; • Students are able to apply the useful expressions in writing; • Students develop the competence in analyzing and solving the problems

  3. Step 1: Case study: Writing Task • Case 1 • Case 2

  4. Step 2、Writing Guide • 1、什么情况下写投诉和索赔信函 • 2、买家在发现货物有问题时应该怎么做？ • 3、投诉/索赔内容的信函应该包含哪些方面？ • 4. 解决投诉/索赔内容的信函包含哪些方面？ • 5. 如果拒绝索赔，卖主回复时应该注意哪些方面？

  5. Step 3、Reference E-mails

  6. Steps 4: • Set guidelines for time and procedures for the project appropriate to students’ ability level. • Students brainstorm possible resources for background information. • Divide the class into groups. Give groups 2 case-studies for managing the task. • Encourage students to design questions which cover as many aspects of insurance covering according to the background and 2 cases. • Encourage students to do the group work and to work out a letter of insurance covering according to the background information in 2 cases. • The teacher chooses to check one of their group work, points out the mistakes that students made in the letter, tell them what possible errors that would be occur in their writing.

  7. Steps 5:Language Points in the Test: Case study: • 1: plush • 2: unavoidable • 3: dye • 4: professional • 5: approval • 6: color difference • 7: production cycle • 8: make delivery of the goods发货 • take delivery of the goods 提货

  8. Steps 5:Language Points in the Test: Case study: • 9: peak/high/rush season 旺季 • dead/ dull]season/low 萧条季节, 淡季 • 10: cowboy straw hat 牛仔草帽 • 11: short-delivered 短装的 short delivery • 12: short-shipped • 13: dispatch • 14: mishandling • 15: bear

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