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IBM Blueworks Live Overview and What’s New

IBM Blueworks Live Overview and What’s New. Bill Hahn BPM Solution Architect Bill.Hahn@us.ibm.com Goto  http://IBMBPMDemos.com for more resources. From zero to process excellence award in just one year with IBM Blueworks Live.

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IBM Blueworks Live Overview and What’s New

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  1. IBM Blueworks Live Overview and What’s New Bill Hahn BPM Solution Architect Bill.Hahn@us.ibm.com Goto  http://IBMBPMDemos.com for more resources

  2. From zero to process excellence award in just one year with IBM Blueworks Live “I don't remember if we ever talked about this or not. But, we had zero processes when we started with Blueworks Live […] I honestly can say that the Blueworks Live software was on the podium with us when we accepted the award.”– Business Analyst upon receiving Process Excellence Award

  3. Facilitate the engagement of different roles in process improvement efforts "Everyone is engaged in the process and people are participating; it's really worked out very well... Blueworks Live is as easy as it looks.“ – Director of Operations “Using IBM Blueworks Live, employees are about 12 times more productive. The key word here is empowerment. Employees are now empowered to create the processes that they need.” – Director of Innovation “I'd almost say that IBM Blueworks Live has democratized process work.” – Hospital Administrator “Helped us on our way to transforming our sales process from reactive to proactive providing us with the standardization, visibility and agility that we need to be competitive.” – Business Services “We now have tools to map out, study and improve all of our processes. They are user friendly and logical. I’m excited that we’ve embraced the BPM technology and culture that supports the way we want to manage our business.” - Business Analyst "We were looking for something that was easy to use, rapid to implement and would provide immediate tangible benefits within a couple of days if not weeks.“ – Director of IT Governance

  4. Collaboration Key to Process Improvement 240x Business Participants Developers Rest of IT Leveraging yourknowledge workers can be a huge opportunity

  5. If someone asked you where the latest version of a critical process is documented, would you know how to answer? Agility Lever: Faster process change and integration Over 300,000 processes have been documented to date easily and securely in Blueworks Live

  6. One shared repository of your most critical business assets • Simple enoughfor the masses, yetfeature rich enough to discover and document the most complex processes • Spend less time searching for and more time finding your latest processes and rules with easy tagging • Feel at home with single sign on and branding capabilities that give you an increased sense of security and privacy • Take the guess work out of work by automating simple processesin 90 seconds or less for increased visibility into your operations

  7. Lincoln TrustPartnering for Process Improvement Situation • Paper overload: 100,000+ client requests per month each generating a paper-based process instance • Knew paper overload was a process problem - but limited IT/Business collaboration prevented improvement We now have tools to map out, study and improve all of our processes. They are user friendly and logical. I’m excited that we’ve embraced the BPM technology and culture that supports the way we want to manage our business. LaTeca Fields, Business Analyst at Lincoln Trust • Key Business Outcomes • Business took process ownership • Blueprinted processes to understand, document, and improve workflows • BPM solution results:$2.2 million in savings to date, 120%ROI in one year, 25% increase in employee productivity, 50% - 75% reduction in cycle times 7

  8. If change is required in a daily process, do you know who you need to communicate it to? Agility Lever: Faster process change and integration 15,000+ Blueworks Live users are being kept “in the loop” about the latest process changes impacting their businesses

  9. Continuous improvement through collaboration • Discover, leverage and improve upon each other’s work through collaboration features thattake the work out of process improvement • Standardize the process of process improvementwith a prescriptive approach and a shared glossary of terms • Discover and collaborate with SMEsfrom within or outside your organization in real time or through playback sessions • Automatically become part of the “loop” by following the items you care most about

  10. Presbyterian Healthcare ServicesLaying down a foundation for innovation Situation To remain at the cutting edge of innovation, Presbyterian Rust Medical Center needed to improve the way it captured, analyzed and documented its day-to-day processes. Using IBM Blueworks Live, employees are about 12 times more productive. The key word here is empowerment. Employees are now empowered to create the processes that they need. Doug Johnson, director of innovation, Presbyterian Westside Healthcare System Key Business Outcomes • Improved employeesproductivityby approximately12 times • Enabled employees to become productive and begin creating process flows afterjust six hours of training • Allow the hospital to quickly identify gaps and conflicts in its processes 10

  11. How do you know that you are rolling out the process changes that will impact the business? Agility Lever: Faster process change and integration Over 100 reusable templates and over 10 hours of on demand self-paced learning assets have given Blueworks Live business users the “license” to participate hands-on in continuous improvement

  12. Business led change • Documenting and automating processes in the browser is as easy as capturing a bulleted list • No barriers to abroad user rollout with the power of cloud based scale and zero software install • Through rich analysissessions gain actionable insightsinto areas that need improvement • Acton the need for change by taking your processes into production with the IBM on-premise BPM suite 12

  13. Capture Decisions During Process Discovery Designate an activity as a ‘Decision Task’ Create a structured representation of the decision in a Decision Table

  14. IBM Blueworks Live - Decisions Model Activities as Decision Tasks Specify Decision Logic View / Hide Decision Tables in Documentation Export Decision Table details to Excel

  15. IBM Blueworks Live - Policies Analyze how policiesapply toprocesses Create relationships between processes and policies

  16. IBM Blueworks Live - Policies Discover relationships between policies and processes Reference policies and regulations in existing systems Store policies and regulations in business repository Attach policy documentation

  17. IBM Blueworks Live – Glossary Empower users to edit and manage the glossary Promote consistent use of preferred terms across your account Understand where terms are being used Rename & Merge duplicate terms to resolve inconsistencies

  18. IBM Blueworks Live – Industry Templates Bootstrap your business discovery efforts with 5 new industry templates providing capability decompositions Leverage discovery maps for Banking, Healthcare, Insurance, Manufacturing (PLM), and Telecom Extend to match the needs of your organization

  19. Demo Screenshots

  20. How is Process Discovery done today? • Figure it out yourself • Lock the team in a conference room for day(s) • Sticky notes • Butcher paper • Whiteboard drawings • Back and forth till you finally understand your process • Scribe it all down • Convert it to a diagram/drawing

  21. Easy for novices, rich enough for experts Single repository, built for process Focused on participation Get Started Fast

  22. BlueworkLive.com  Simple Enough for Novices…Rich Enough for Experts“Process Discovery…Blueprint your process” PD Collab Hiring Social OF SnapDesign iS1 Coach BFS Sandbox Portal Optimizer bw bpm e2e Designer ILOG S bwl s ProcRulesEv bwl m BPM 75 Adv Integration BW Collab ILOG 1 BD Search HR BFS Social Hir iS2 QS BFS Snap Depl 2 BPM75 a BW>PD S All-in-One PD PP PO Process Portal OF Optimization DM1 BW>PD L DM1 DM1 ILOG 2

  23. IBM Business Process Mgr v7.5 http://BlueworksLive.com Process Portal Process Optimizer Process CenterShared Model Process Designer The simplest way to get started with BPMProcess Discovery“Modeling for Documentation” The quickest way to deliver robust process applicationsProcess Implementation“Modeling for Execution” PD Collab Hiring Social OF SnapDesign iS1 Coach BFS Sandbox Portal Optimizer bw bpm e2e Designer ILOG S bwl s ProcRulesEv bwl m BPM 75 Adv Integration BW Collab ILOG 1 BD Search HR BFS Social Hir iS2 QS BFS Snap Depl 2 BPM75 a BW>PD S All-in-One PD PP PO Process Portal OF Optimization DM1 BW>PD L DM1 DM1 ILOG 2

  24. BlueworksLive & BPM Goto http://SmarterProcessDemos.com for Demos Manager Worker BPM in Action Rapid, Agile and Iterative Process Portal Process Portal Process Coach UIs 1 Process Discovery, Modeling & Analysis 4 Execute and Monitor Execute 5 Analyze and Improve Process Center Shared Model 3 Model for Execution Optimize Design Process Optimizer 2 Process Designer Import Process Model Business Modeler Business Analyst XPDL

  25. BPM Developer Integration Developer Manager Worker Administrator BPM Roles-based Development – Rapid, Agile and Iterative Process Portal Process Portal Admin Console UI Screen Flow Coaches Scoreboards Execute • Collaborative platform • Iterative, shortened development cycle • What you model IS what is executed! • Single, Shared process model • Lower technical effort (less time, cost, risk) • Simplicity with Sophistication(Attractive to BOTH Business and IT) Process Designer BlueworksLive.com Process Modeler BPM Shared ModelProcess Center Optimize Design Process Optimizer Integration Designer Process Designer Business Analyst Process Inspector

  26. IBM BPM and Decision Management Key Products Process Center Decision Center Decision Server Process Server

  27. Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services BPM Process Discovery & Modeling in the Cloud • Blueprint Process Modeling for inventory & mapping • Knowledge sharing & collaboration • Process analysis & prioritization http://BlueworksLive.com Demos & Free Cloud Test-drive • BPM Process Modeling & Implementation • Rapid process application development • Continuous process improvement • BPM program management http://IBMBPMDemos.com • Education, Enablement and on-demand Services • Quick Win Pilots • Role-based education & mentoring • Expert Services when and where they’re needed http://www.ibm.com/developerworks/websphere/services/ Confidential

  28. Get started right now • 30 day free trial, unlimited in the cloud! http://BlueworksLive.com • Whitepapers / Redbooks: BlueworksLive Guide: http://www.redbooks.ibm.com/redpieces/abstracts/redp5111.html?OpenDecisions/Rules Discovery w/ BWL:http://www.redbooks.ibm.com/abstracts/redp4993.html?Open • See BlueworksLive Demos: • YouTube Demos Collection: http://SmarterProcessDemos.com

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