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Building A Data-Driven Culture

Building A Data-Driven Culture . Working Families Success Network November 7, 2013. Workshop Focus. How can we help the staff in our centers experience data as a useful resource , not just an administrative burden ?

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Building A Data-Driven Culture

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  1. Building A Data-Driven Culture Working Families Success Network November 7, 2013

  2. Workshop Focus • How can we help the staff in our centers experience data as a useful resource, not just an administrative burden? • What are some of the practical strategies centers are using to address the challenges of creating a “data-driven culture”? But first…..a short video!

  3. Panelists • Dean Johns, Dept. Dir. for Financial Foundations-John H. Boner Community Center (Indianapolis) • djohns@jhbcc.org • EnaYasuhara Li, Director, SparkPoint Network -United Way of the Bay Area (San Francisco) • eyasuhara@uwba.org • Marty Miles, Consulting Associate – Corporation for a Skilled Workforce (Moderator) • mmilesconsulting@gmail.com

  4. Bay Area SparkPoint Centers A SparkPoint Center integrates best-in-class services provided by multiple organizations in order to create financial stability for low- and moderate-income clients.

  5. John H. Boner Community Center • CWF model implemented Oct. 2008 • 3 Core Services Already Being Offered • All Were New to the Model Our Staff • 1 Case Manager / Income Supports Counselor • 3 Financial Coaches (1Asset Devt. Coord. /2 Financial Coaches) • 3 Employment Core Staff (1 Employment Specialist / 1 Network Job Developer) • 1 Data Quality Manager

  6. Strategies for a Data-Driven CultureOUR THEMES • Connect with staff’s passion for serving client needs • “Make the time” regularly for data entry • Create user-friendly reports to manage work and understand performance trends • Build buy-in and energy with cross-staff input, internal “champions” and external “experts”

  7. Client-Focused Reports • SparkPoint Client Progress Report

  8. John H. Boner Center – Lessons Learned • Define Core Outcomes • Design Bundling Strategies to Specifically Impact Outcomes • Develop a Staff and Customer Tracking Tool that Highlights Customers’ Financial Baselines, Progress, and Staff Efforts Related to Specific Customers

  9. John H. Boner Community Center Case Conference Tool

  10. JHBCC – Making Data Matter • Make Data Relevant to Those Responsible for It • Build a Process • Create Reports for Multiple Audiences • Build Data Entry into the Appointment Schedule

  11. Other Strategies for “Making Time” • Data Entry Fridays (or Data & Donuts Days) • Getting as much data up front as possible • Weekly reports, to keep the data load manageable and catch issues quickly

  12. SparkPoint Sample Weekly Report

  13. REPORTS - SparkPoint Network

  14. Using Data for Improvement SparkPoint Example: Follow-up assessments are the only way we can track progress from the baseline. But we aren't collecting enough follow-up assessments. Why? How can we resolve this?

  15. Data Reveals Different Issues

  16. Buy-in and EnergyGame Changers - SparkPoint

  17. Assessing Org’l Data Use Capacity United Way of the Bay Area Assessment Tool • Data Capacity (documenting / managing data) • Evaluation Capacity (tying outcomes & indicators to program goals / analyzing data about effectiveness) • Communicative Capacity (communicating program impact externally • Learning Capacity (implementing change / managing staff performance to improve program effectiveness)

  18. Q&A - Group Discussion • Time for a few questions DISCUSSION: • What new ideas do these presentations spark? • What are other strategies that work for you? • What other challenges would you like input on?

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