Building a Culture of Innovation

1. Building a Culture of Innovation Tan Sian Lip Chief Technology Officer & VP Public Sector Group

2. ABOUT US CrimsonLogic is a trusted partner to governments worldwide. We help governments design and run innovative and sustainable services to collaborate more seamlessly with their citizens and ecosystem. We work closely with our customers to continuously enhance the e-services, to drive adoption and usage of the e-services. Shareholders

3. KEY DOMAIN OFFERINGS Trade Legal Public Sector

4. Global Presence 2014 1988 2000 2005 2010 Canada China USA Qatar Bahrain UAE Saudi Arabia Vietnam Ivory Coast Oman India Malaysia Trinidad and Tobago Panama Brunei Congo Ghana Sri Lanka Kenya Singapore Rwanda Tanzania Mozambique Madagascar Namibia Mauritius Chile • 11 Offices World-wide • >1000 Staff Globally • >20 Countries with project implementation Type of projects done/secured Trade Judiciary Public Sector

5. What Drives Innovation & Change?

6. Imagination • “Lightness” • Capability • Technology

8. Capability • Drives • Inspires • Technology

11. Imagination • Drives • Inspires • Technology

12. Imagination • Capability • Drives • Inspires • Drives • Inspires • Technology

13. Imagination • “Lightness” Leadership • Capability • Drives • Inspires • Drives • Inspires • Technology

14. Longer-Term Quiet & Deep Small Projects Leadership • Drives • Inspires Shorter-Term • Drives • Inspires Urgent & Apparent Big Projects

15. Some Driving forces & inspiration Inspiration • Adapting Regulatory Practices to Private Practices • Making eGov“vanish from plain sight” • “Getting out of their way” • “Getting out of their face” Driving Forces • Economic Efficiency & Effectiveness • Increasing Complexity • Global Competitiveness (between Countries)

16. Example of Concerns

17. Greater Connectivity Ask Once

18. Don’t Ask (esp if it’s govt info) Learn from & Adapt to Life

19. eGov1.0 mass market standardization & transparency

20. eGov2.0 mass market mass personalization & transparency

21. eGov2.0 20th Century Style Preemptive, Static Intelligent Design of Administrative & IT Systems

22. eGov2.0 21stCentury Style Unobtrusive DynamicallyAdaptable & Personalized

23. eGov2.0 Focus Maximally Anticipatory Minimally Intrusive

24. Example Example (future-tensed) • Declaration-less Customs Clearance • Normal commercial shipping documents will do • No portal to navigate • No data-transcription • No knowledge of Customs Tariff Classification • No knowledge of Licensing & FTA requirements • No knowledge of Government License Numbers • Learning from Big-ishData • From Government • From Private Sector • (Interim) Enable Better Compliance with Less Effort & Cost • (Further on) Enable Unobtrusive Compliance with (almost) No Effort

25. Example Example (continuing previous Customs example) • Free Translators to enable interoperability between popular business systems (e.g. Excel, ERP, FMS, etc) • Private Sector Efficiency & Effectiveness Gains independent of Regulatory Benefits • Community Ownership of Code • Open Source eGov • Create & Give Away Code • Drive Change using Community-based “Forcing Functions” • B2B eGov Realities • No investment unless driven by Commercial Necessity – by regulatory compulsion • B2B transactions are increasingly Computer-to-Computer

26. Example Example • Fraud-Control • Phyto-sanitory Certificates • Stamp Certificates • Biometrically-tagged Papers • Confidentiality • Data-Leakage • Making Paper Work Better • More secure • More accountable • Affordable (biometric) identities

27. Thank You