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Innovation: “to renew or change,” generally referring to the creation of better or more effective products, processes, technologies, or ideas that are acceptedby markets and society. Innovation differs from invention in that innovation generally signifies a substantialpositivechange compared to incremental changes.
Culture: “The set of shared attitudes, values, goals, and practices that characterizes an institution, organization or group.”
“If your business...does not love customers and is not committed to delivering value to them, your venture will fail.”~Ken Morse, 3Com Co-founder
“When the pace of change outside your organization is faster than the pace within, you will be out of business.” And as we all know, today’s pace of change is crazier than ever. A culture of innovation, when done right, can give you a leg up in a highly evolving marketplace.A culture based on surfacing, solving, and implementing valuable changes can make innovation repeatable and predictable.”~Steven Shapiro
User Experience-think like a member • Execution-product roadmaps/platforms • People-the right team • Environment-measure/improve
Backstage • Focus on the “right” challenges • Find appropriate solutions • Implement the best solutions/projects
On stage • Love the customer • Take ownership • Always acknowledge, never negative (AANN)
“Innovation starts in the minds of people... [and actually] happens when engaged employees decide to tackle problems...and engage in the assault on mediocrity. An organization’s culture can either be a huge asset in the quest for innovation, or it can be the single largest obstacle preventing it from taking place.”~Matt Monge
