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Going The Distance: Quality Service for Exceptional Customer Satisfaction

Discover what makes exceptional customer service by understanding and clarifying your BEST, reducing stress from conflicts, and exceeding customer expectations to add value.

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Going The Distance: Quality Service for Exceptional Customer Satisfaction

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Presentation Transcript

  1. Service First Objectives • Help you to better understand what comprises your BEST; • Learn how to make sure your BEST is clear to others; and • Provide tools to help reduce stress arising from conflict or negative situations.

  2. Going The DISTANCE... What kind of commitment does it take?

  3. Quality Service... Is defined as meeting and exceeding the customer’s intellectual and emotional needs and expectations; and then adding value.

  4. What’s The Difference? • Poor Customer Service • Good Customer Service • Exceptional Customer Service

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