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Customer Support Center Overview

Customer Support Center Overview. June 2006. Agenda. What is the Customer Support Center Customer Support Center Terminology Demonstration of the Customer Support Center Functionality What’s Next. What is the Customer Support Center? .

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Customer Support Center Overview

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  1. Customer Support Center Overview June 2006

  2. Agenda • What is the Customer Support Center • Customer Support Center Terminology • Demonstration of the Customer Support Center Functionality • What’s Next

  3. What is the Customer Support Center? The Customer Support Center is your one-stop resource for access to information and support for all Product Lines and Products you have licensed from SunGard Higher Education.

  4. Customer Support Center Terminology

  5. Introducing… The SunGard Higher Education Customer Support Center https://connect.sungardsct.com/customer_support

  6. Access directly or via home page:

  7. Access via the www.sungardhe.com Home Page:

  8. The Customer Support Center Login Window: https://connect.sungardsct.com/customer_support

  9. Logging In – Request an Account

  10. Request a Customer Support Center Account

  11. The Customer Support Center

  12. Finding Information – Search and Advanced Search

  13. Finding Information – Search and Advanced Search

  14. Finding Information – Search and Advanced Search - Results

  15. Finding Information – Search and Advanced Search: Limiting the Search Area

  16. Finding Information – Search and Advanced Search: Search Results

  17. Finding Information – Search and Advanced Search: Search Results

  18. Finding Information – Search and Advanced Search: Search Results

  19. Finding Information – Search and Advanced Search: Limiting through Advanced Search

  20. Finding Information – Search and Advanced Search: Limiting through Advanced Search

  21. Finding Information – Frequently Asked Questions Announcements and Solutions/FAQs

  22. Announcement and Solution/FAQ Detail

  23. Featured Solutions

  24. Featured Solution Detail

  25. Featured Solutions – Solution/FAQ Detail

  26. Finding Information – Solutions/FAQs

  27. Solutions – Query Options

  28. Solutions – Query Results

  29. Solution/FAQ Detail

  30. Finding Information – Using the Self Service Options: Search the Knowledge Base

  31. Search the Knowledge Base

  32. Finding Information – Using the Self Service Options: Documentation and Download Center

  33. Documentation and Download Center: Documentation Tab

  34. Documentation and Download Center: Documentation Quick Access

  35. Documentation and Download Center: Documentation Download

  36. Documentation Download: By Product

  37. Documentation Download: By Product, continued

  38. Documentation Download: By Product, continued

  39. Documentation Download – By Product, continued.

  40. Documentation Download: By Filename

  41. Documentation Download – By Filename, continued

  42. Documentation Download: Postings Updated in the Last X Days

  43. Documentation Downloads: Postings Updated in the Last X Days, continued

  44. Software Downloads Tab

  45. Software Download Preferences

  46. Software Downloads: By Product (Banner)

  47. Software Downloads: By Product (Banner), continued

  48. Software Downloads: By Product (Banner), continued

  49. Software Downloads: By Product (Banner), continued

  50. Software Downloads: Multiple Products

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