Strategic Research (Continued)

1. Strategic Research(Continued) Lecture 10

2. Recap • Chapter Key Points • Research: The Quest for Intelligence and Insight • Consumer Research • Consumer Research Process

3. Chapter Outline • Uses of Research • Research Methods Used in Advertising Planning • Choosing Research Methods

4. Research departments collect and disseminate secondary research data and conduct primary research There is an increased need for research-based information in advertising planning Uses for Research Market information Consumer insight research Media research Message development Evaluation research Uses of Research

5. Market information Consumer insight research Media research Message development and evaluation Research used to gather information about a particular market Includes consumer perceptions of the brand, product category, and competitors’ brands Uses of Research

6. Market information Consumer insight research Media research Message development and evaluation The creative team and media planners need to know as much as they can, in as much depth and detail as possible, about the people they are trying to reach Uses of Research

7. Market information Consumer insight research Media research Message development and evaluation Gathers information about all the possible media and marketing communication tools that might be used to deliver a message Researchers match that information to what is known about the target audience Uses of Research

8. Market information Consumer insight research Media research Message development and evaluation Concept testing Used in the development of the message strategy to evaluate the relative power of various creative ideas Copy testing Used to evaluate the relative effectiveness of various approaches to the sales message Uses of Research

9. Consumer research Used to better understand how users, prospects, and nonusers of a brand think and behave Uses both qualitative and quantitative methods Ways of Contact In person Telephone Mail The Internet Cable TV Computer kiosk in a mall or store Research Methods

10. Play… • Batman Onstar

11. Survey Research Quantitative method that uses structured interviews to ask large numbers of people the same set of questions In-depth Interviews Qualitative method conducted one-on-one using open-ended questions that require respondents to generate their own answers Consumer Research (continued)

12. Focus Groups A group of users or potential users who gather together to discuss a topic Useful in testing ideas or exploring various alternatives in message strategy development Observation Research Takes researchers into natural settings where they note the behavior of consumers Consumer Research (continued)

13. Ethnographic Research Involves the researcher in living the lives of the people being studied Has the advantage of or revealing what people actually do, not what they say they do Diaries Consumers record their activities They tell media planners what programs and ads the consumers watched Consumer Research (continued)

14. Qualitative methods Imaginative ways qualitative researchers get insights Researchers try to uncover the mental processes that guide consumer behavior Consumer Research (concluded) • Fill in the blanks • Purpose-driven games • Story elicitation • Photo elicitation • Photo sorts • Metaphors

15. Validity The research actually measures what it says it measures Reliability Researchers can run the same test again and get the same answer Choosing a Research Method • Three Big Objectives in Advertising Research • Test hypotheses • Get information • Get insights

16. Summary • Uses of Research • Research Methods Used in Advertising Planning • Choosing Research Methods

17. References • Wells, W., Burnett, J. and Moriarty, S. (2006), Advertising Principles and Practice, Prentice-Hall, New Delhi, ND. • Schiffman, L.G. and Kanuk, L.L. (2011) Consumer Behavior, 7th Ed, Prentice Hall.