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By, Rutika Rajkumar Channawar

Business Process Outsourcing. By, Rutika Rajkumar Channawar. Business Processes What is BPO? Why BPO? Types Of BPO Types Of Call Centers BPO In INDIA Advantages Disadvantages Major Players. content. Marketing Finance HR Accounts Production. Business Processes.

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By, Rutika Rajkumar Channawar

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  1. Business Process Outsourcing By, RutikaRajkumarChannawar

  2. Business Processes • What is BPO? • Why BPO? • Types Of BPO • Types Of Call Centers • BPO In INDIA • Advantages • Disadvantages • Major Players content

  3. Marketing • Finance • HR • Accounts • Production Business Processes

  4. Outsourcing One Of The Business Activities Complete outsourcing Noncore Business Medium outsourcing Partially core business Non outsourcing What is bpo? Core Business

  5. Hiring another company to handle business activities for you. • Outsourcing the functions which are non core to the company. • Companies basically outsource:- F & A (Finance & Administration) HR Functions Call Centers Customer Services Accounting & Payroll

  6. Why bpo??

  7. Back Office • Off Shore • On Shore • Near Shore Types Of BpO

  8. Types Of Call Centers

  9. Language • Education • Quality • - Communication • - No pirated products • Cheap Rates • Hard Working People • Educational System • Cost Advantage • Time/Distance Advantage • English proficiency • Government Support • Labor Pool • Development of software WHY BPO IN INDIA???

  10. Productivity Improvements • Cost Savings • Improved HR • Focus on Core Business Competency • Increased Capability Advantages

  11. Knowledge Disappears and is Transferred to the Outsourcing Partner • Poor Quality Control • Restoring Operations is Complicated • Lack of Loyal Employees • Reduction in Strategic Alignment disadvantages

  12. Major players

  13. THNAK YOU!!!!!!!!!!!!!

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