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Empathy

A Leader Must KNOW Their Follower’s Pain. Empathy. Self-Aware Leader. Experience of emotions Expression of emotions. Listening Leader. Be in the moment. No agenda. Understanding Leader. What emotion am I hearing? What key words have they been saying?

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Empathy

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  1. A Leader Must KNOW Their Follower’s Pain Empathy

  2. Self-Aware Leader • Experience of emotions • Expression of emotions

  3. Listening Leader • Be in the moment. • No agenda.

  4. Understanding Leader • What emotion am I hearing? • What key words have they been saying? • What brought them to this place (past and present)?

  5. Secure Leader • It takes effort! • It can feel weird! • It can change you!

  6. Silent Leader • Posture • Acknowledgments • Cues • SILENCE

  7. Difficult People • Do you really know them? • Start learning!

  8. Questions • When is the last time someone showed you empathy? How did they show it? • What makes you a safe place for people to turn? • Which step is most difficult for you and why? • Self-Awareness • Listening fully – no agenda! • Understanding People • Feeling Uncomfortable • Being Silent

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