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AN EXPERT SYSTEM FOR REFERENCE SERVICES

AN EXPERT SYSTEM FOR REFERENCE SERVICES. Ekachai Naowanich, Pradit, Songsangyos , Suwut, Tumthong Rajamangala University of Technology Suvarnabhumi. Personal Data. Mr. Pradit Songsangyos. Education MBA. (General Management), Maejo University

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AN EXPERT SYSTEM FOR REFERENCE SERVICES

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  1. AN EXPERT SYSTEM FOR REFERENCE SERVICES Ekachai Naowanich,Pradit, Songsangyos , Suwut, Tumthong Rajamangala University of Technology Suvarnabhumi

  2. Personal Data Mr. Pradit Songsangyos Education MBA. (General Management), Maejo University M.Eng. (Information Management), Asian Institute of Technology Qualification and experiences Full-time lecturer,Rajamangala University of Technology Suvarnabhumi Part-time lecturer,Rajamangala University of Technology Thanyaburi Part-time Lecturer, Chandrakasem Rajabpat University

  3. Introduction • the information contained in library collections is increasing • the reference librarian be unable to answer the enquirer’s question • users have had difficulty explaining their real needs

  4. Objectives • to study the use of expert system for reference services • to study how to provide Thailand information sources through an expert system

  5. Scope and limitation • reference sources of information about Thailand • information sources that are available in some institutes in Bangkok Metropolitan • recent sources on Thailand would be used to form the select list

  6. Benefits • automated reference service by use of expert system • reference service can be made available at anytime

  7. System design 1. Problem identification and knowledge acquisition 2. Knowledge representation 3. Human-Computer interaction design 4. Prototype design

  8. Model of system prototype

  9. Functional description of the system

  10. System instructions screen

  11. Main menu

  12. Subjects list under Government area

  13. System Help

  14. Output screen

  15. Print out TITLE : Public Administration: Collection of Thai Scholars' Works. AUTHOR : Bidhya Bowornwathana. IMPRINT : Bangkok: Chulalongkorn University Press, 1983 DESCRIPT : 513 p. SUBJECT : Public Administration LOCATION : Thailand Information Centre, CU. CALL # : 36248 NOTE : **********************

  16. Recommendations • It would be better if user can mark the selected record(s) s/he would like to save on a disk or print out • If the system could display the subject hierarchy used frequently then user can use short cut to searching the reference sources. For example: user entering 4,5,2 for “Public Administration”. • The users can take more advantages if the system provides broader domains.

  17. Recommendations • If the system provides narrower domains, user can take advantages from more specific area • Voice recognition might be more easy to the user • The system should be on-line so the users can access to the system at anyplace, anytime

  18. REFERENCES Aluri, R. and Riggs, D.E., 1990. Expert system in library. Ablex publishing corporation, New Jersey. Awad, E.M., 1996. Building expert systems: principles, procedures, and applications. West publishing company. Butkovich, N.J. and Browning, M.M. and Taylor, K.L., 1991. “The reference expert: a computerized database utilizing INMAGIC and a worm drive”. Database, December. Devadason, F.J., 1997. “A methodology for the identification of information needs of users”. IFLA journal, Vol. 23, No.1. Harley, B.L. and Knobloch, P.J., 1991. “Government documents reference aid: An expert system development project”. Government publication review, Vol.18. Katz, W.A., 1992. Introduction to reference work volume I, 6th edition. McGraw-Hill, Inc. Myers, J.E., 1997. “Reference Expert: developing a computer expert system for library reference service”, University of Houston, May. <URL: gopher://infor.lib.uh.edu:70/00/articles/uhlibrary/ myers/prgropher> Richardson, Jr. J.V., 1989. “Toward an expert system for reference service: a research agenda for the 1990s”. College & research libraries, Vol.50, No.2. Vickery, A. and Brooks, H. and Robinson, B., 1987. “A reference and referral system using expert system techniques”. Journal of documentation, Vol.43, No.1.

  19. Q & A

  20. Thank you for your attention

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