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Managerial Mediation: A Core management competency

Managerial Mediation: A Core management competency. Presented by Ray Rusin. The Manager-as-Mediator Seminar ™. Foundation Ideas. Good mediation techniques can be used by non-professional mediators. Mediation does not always require a third party. Mediation does not require an “event”.

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Managerial Mediation: A Core management competency

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  1. Managerial Mediation:A Core management competency Presented by Ray Rusin The Manager-as-Mediator Seminar ™

  2. Foundation Ideas • Good mediation techniques can be used by non-professional mediators. • Mediation does not always require a third party. • Mediation does not require an “event”. • Organizations, can and should strategically manage conflict.

  3. Goals Immediate Long term • Outline some core management competencies, and • Miss as little of the Ms. Nude volleyball tournament as possible! • Introduce you to the concept of….. Managerial Mediation

  4. Introductions Getting acquainted • What’s your name? • Where are you from? • What’s your job? • Do you know about Managerial Mediation? Tell me something a previous supervisor or manager did that indicated to you they were not very good at their job!

  5. Poor management skills list DON'T DO THAT!

  6. What are core competencies? Key Skill Areas (KSA’s) • Leading Change • Creativity & innovation; Service motivation; Strategic Thinking; Vision; Flexibility; Continual learning • Leading People • Integrity/honesty; Team building; Leveraging Diversity • Results Driven • Accountability; Entrepreneurship; Customer service; Decisiveness; Technical credibility; Problem solving • Business Acumen • Financial, Human resources, and Technology management • Building Coalitions/Communication • Influencing/negotiating; Partnering; Interpersonal skills; Oral/written communication; Political Savvy ; Conflict resolution

  7. Conflict resolution? • Leading People • Integrity/honesty; Team building; Leveraging Diversity; Conflict resolution (Managerial Mediation) • Learn a new way of seeing conflict so that differences can be managed “on line” to prevent conflict • Think strategically about conflict • Strategic management of conflict

  8. What is Managerial Mediation? Key concepts • A communication tool • no new skills are needed • Simple “self-help” mediation • assumes no prior training • assumes no professional interest in mediation • Not arbitration • manager does not decide the solution • A way to help employees work together • performance problem is relational, not individual • A business meeting about a business problem • not a personal or professional service • A core management competency

  9. What is Managerial Mediation? Key concepts • A communication tool • no new skills are needed • Simple “self-help” mediation • assumes no prior training • assumes no professional interest in mediation • A way to help employees work together • performance problem is relational, not individual • A business meeting about a business problem • not a personal or professional service • A core management competency • A key element in the strategic management of organizational conflict

  10. When to use “Self-help” Mediation? Key concepts Formal resolution by grievance/ADR/legal system Conflict with self-help mediation tools Informal resolution Managerial Mediation Self Mediation

  11. Hi Lo Two Many No Yes Hi Lo Hi Lo The Structure of Conflict Key concepts 1) Interdependency 2) Number of parties 3) Parties represent others? 4) Representative authority 5) Urgency 6) Communication channels • Same time - same place • Same time - different place • Different time - different place 8

  12. Hi Lo TwoMany NoYes Hi Lo Hi Lo When To Use Managerial Mediation Key concepts When structure is simple 1) Interdependency 2) Number of parties 3) Parties represent others? 4) Representative authority 5) Urgency 6) Communication channels • Same time - same place • Same time - different place • Different time - different place Complex structure requires professional mediation

  13. Overview of Managerial Mediation • Step 1: Decide to mediate • Make an informed decision • Step 2: Hold preliminary meetings • Prepare the parties • Step 3: Plan the context • Protect the meeting • Step 4: Hold three-way meeting • Do three primary tasks • Use natural forces toward harmony to produce the Breakthrough An attitude shift from me-against-you to us-against-the-problem • Step 5: Follow-up • Support the deal 17

  14. Skilled behavior Abilities Knowledge How We Do Anything Well Why mediation works Mediation (or music) as a performing art 42

  15. Questions…

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