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HERE FOR YOU

HERE FOR YOU . ACCOUNT MANAGER. Ownership. Proactive. Expertise. Accessible. ACCOUNT MANAGER XXXXX. SERVICE DELIVERY TEAM. Business Partner Services helpline. Finance. Clinical services. Marketing and Communications. Legal and Compliance . Implementation team. Commercial analysis.

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HERE FOR YOU

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  1. HERE FOR YOU ACCOUNT MANAGER Ownership Proactive Expertise Accessible Bupa Private and Confidential

  2. ACCOUNT MANAGER XXXXX SERVICE DELIVERY TEAM Business Partner Services helpline Finance Clinical services Marketing and Communications Legal and Compliance Implementation team Commercial analysis Bupa Private and Confidential

  3. ENGAGING YOUR EMPLOYEES Co- development Communications and marketing material Appropriate support On-going and regular communication Bupa Private and Confidential

  4. MANAGE YOUR ACCOUNT Clinical and commercial Management Information Trend analysis Prevention and maintenance Informed decision making Tailored health solution Bupa Private and Confidential

  5. IMPLEMENTATION AND TRANSITION Contract completed Implementation plan Implementation Proven track record Well planned Co-developed Frequent on-going communication Bupa Private and Confidential

  6. USING OUR INFLUENCE TO PROVIDE VALUE Market Share = 43% 24.5% £1.3 billionhealth care spend in UK 60%spent on hospitals 10% 40%spent on practitioners 7.5% Quality & value 3.5% 3% 2.0% 3.5% 1% 0.5% 2.5% Bupa Private and Confidential

  7. INDUSTRY RECOGNITION Best Healthcare Provider in the Corporate Market Best Healthcare Provider Best Group PMI Best Provider of Health Trusts Best New Product (Bupa Select) Health Insurance Provider of the Year Best Private Medical Insurance Provider Bupa Private and Confidential

  8. GLOBAL BUPA 11.2million customers Members in 190 countries £7.5 billion turnover Bupa Private and Confidential

  9. TOTAL HEALTH SOLUTION SUPPORT Employee Assistance Program Health Insurance HealthLine Dental Insurance Positive Health PROTECT 360° Health Risk Management Travel Insurance Cash plan Occupational Health PREVENT Absence Management Health Screens Bupa Private and Confidential

  10. WHY BUPA? Expertise and experience Vision Total healthcare solutions Quality Customer service Bupa Private and Confidential

  11. MENTAL HEALTH Bupa understands the importance of mental health issues including stress, and we will support you to manage their impact in the workplace XXX and Bupa working in partnership

  12. WORK LIFE BALANCE Bupa takes care of the management of your health insurance scheme so you can take care of managing your business XXX and Bupa working in partnership

  13. MANAGING CASH FLOW Fully flexible healthcare plans and payment options tailored to suit your business needs XXX and Bupa working in partnership

  14. ALWAYS THERE FOR CUSTOMERS From dedicated account managers to our round-the-clock HealthLine, Bupa is committed to providing you with access to our services whenever you need us XXX and Bupa working in partnership

  15. SICKNESS ABSENCE Our wide range of employee support services can help to minimise the impact that sickness absence may have on a business XXX and Bupa working in partnership

  16. PRESENTEEISM We have services to help keep your workforce healthy and productive which can lead to a reduction in presenteeism XXX and Bupa working in partnership

  17. THE COMPLETE PICTURE OF EMPLOYEE HEALTH RISKS Early intervention Remote case management service Helps identify and proactively manage employee health risks Co-ordinate healthcare solutions Return to work programme XXX and Bupa working in partnership

  18. WHAT 360 OFFERS YOU Integration of health benefits and risk management programmes Seamless links Multi-discipline management team One point of contact Real time results XXX and Bupa working in partnership

  19. NATIONWIDE SUPPORT, ONE TEAM Sickness Absence Management Support for Occupational Health Programmes Accident and injury health advice 360 HEALTH RISK MANAGEMENT REMOTE SERVICES TEAM Rehabilitation programmes Health advice in relation to disease Arrangement of private treatment Income protectionclaims management XXX and Bupa working in partnership

  20. BUPA DAY ONE ABSENCE Every employee absence identified and recorded Seamless links Supported by Bupa experts Part of your integrated healthcare solution XXX and Bupa working in partnership

  21. HOW IT WORKS EMPLOYEE Calls Bupa BUPA Assigns case manager Advises and supports employee and manager Identifies condition Records details Gathers and analyses Management Information Gives recommendations and highlights trends to employer EMPLOYER Receives immediate notification of absence and expected return to work Real-time Management Information provided

  22. FOCUS ON KEY AREAS Guidance and advice from Bupa nurses Expected employee return to work dates Detailed Management Information on hotspots Online absence reporting XXX and Bupa working in partnership

  23. PROACTIVE SICKNESS MANAGEMENT:CAN REDUCE Sickness absence Administration Insurance risks Potential liability premiums XXX and Bupa working in partnership

  24. PROACTIVE SICKNESS MANAGEMENT:CAN IMPROVE Data recording and analysis Resolution timescales Back to work expectancy XXX and Bupa working in partnership

  25. PROACTIVE SICKNESS MANAGEMENT:RECORD Right information and key data Insight on your business’ health Audit trail XXX and Bupa working in partnership

  26. NEW STARTER HEALTH QUESTIONNAIRE Online form submission Offered post contract agreement Recommend any adjustments A supported start for new employees XXX and Bupa working in partnership

  27. WHAT CAN THIS SERVICE DO FOR YOU? Real time advice to employer Online nurse verdict within 1 working day 97% of cases assessed without seeking a GP report XXX and Bupa working in partnership

  28. PROTECT YOUR BUSINESS Advice and recommendations Manage future employee health risks Cost effective XXX and Bupa working in partnership

  29. MANAGEMENT REFERRALS Concerns about employee health Up to 60 minute appointment with Occupational Health specialist Assess fitness for work and work related health Clinically robust and independent reporting Bupa Centre, remote or on-site service XXX and Bupa working in partnership

  30. A PROBLEM SOLVED Improves illness management for medical conditions Better absence management Cost effective Employee support Clinician led XXX and Bupa working in partnership

  31. HEALTH SURVEILLANCE Legislation Corporate health risk assessment Flexible and convenient Best practice XXX and Bupa working in partnership

  32. HEALTH SURVEILLANCE FEATURES Legal and compliant Protect employee wellbeing Evaluation of control measures Bupa expertise Robust auditing XXX and Bupa working in partnership

  33. HEALTH SURVEILLANCE BENEFITS Management of risk Supports healthy working environment Minimised business disruption Assists in meeting legal requirement Cost effective XXX and Bupa working in partnership

  34. DRUG AND ALCOHOL Co-developed policy Rapid response Multiple screening options Legal obligation for certain sectors XXX and Bupa working in partnership

  35. MORE FOR YOUR BUSINESS Aligned to client policy Manager training Employee briefings Support and rehabilitation Quality assurance XXX and Bupa working in partnership

  36. WITH YOU IN 2 HOURS 95% of postcodes within 2 hours XXX and Bupa working in partnership

  37. END TO END SUPPORT Assist in policy development Understanding of industry Fast results Expert medical review officers Informed decision making Robust testing XXX and Bupa working in partnership

  38. EMPLOYEE ASSISTANCE PROGRAMME

  39. EMPLOYEE ASSISTANCE PROGRAMME Telephone based therapy services Solution driven Personal and work issues Confidential Support for all family members 24/7 XXX and Bupa working in partnership

  40. PROACTIVE EMPLOYEE SUPPORT Can reduce absenteeism and presenteeism Short term counselling solutions UK wide network Management support XXX and Bupa working in partnership

  41. KEY AND PREMIER Telephone counselling Legal and debt advice Financial counselling Promotional materials XXX and Bupa working in partnership

  42. PREMIER Face to face counselling Child and Dependant care HealthLine Management support Trend analysis XXX and Bupa working in partnership

  43. CONTRACTED TELEPHONE COUNSELLING Named counsellor Action plan agreed after first call Case assessment Employee better supported XXX and Bupa working in partnership

  44. FUTURE PROOFING YOUR WORKFORCE Clinical valueNo unnecessary tests Prevention rather than cure Valuable benefits package Extensive UK coverage Bupa Private and Confidential

  45. CLINICAL EXCELLENCE Decisions all clinically based Many doctors in senior positions Bupa Private and Confidential

  46. EXTENSIVE UK COVERAGE Over 80%of UK postcodes within a one hour drive Bupa Centres Bupa Centres offering Advanced Bupa Private and Confidential 46

  47. OUR PHILOSOPHY Health assessments – not health screening Clinically appropriate tests only Comfortable and welcoming environment Customer experience Bupa Private and Confidential

  48. TESTS BASED ON FACTS NOT FADS TESTS NOT COVERED BY BUPA Physiological resilience to stressor Anti-oxidant Computerised spinal Hydration level WHY NOT? No evidence No proven scientific benefit Bupa Private and Confidential

  49. VALUE OF HEALTH ASSESSMENTS Peace of mind Reassurance Early diagnostics Health profile of your company Expedient referral Bupa Private and Confidential

  50. WHY BUPA FOR YOU? Key health risks identified Health management advice Flexible appointments Regular reporting Bupa Private and Confidential

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